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  • Customers like
    • Truck until a lack of customer service 6
    • I liked the truck very much until ford couldnt fix it 6
    • Profesional sales representative 3
  • Customers don't like
    • Car was not repaired 7
    • Customer service 6
    • Terrible customer service and poor quality focus 4
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I need their corporate email address as I need to email them about the crappy service and I need a paper trail. Truck been in garage three times in past 2.5 months for the same issue. Service manager does not return calls and acts like a bully and will not let us describe our issues. They lie about having loaner cars and offer crappy service teams. Need to contact corporate before I reach out to the BBB and Attorney General. I think the 2015 I... Read more

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I have a 2013 Fusion Hybrid. I bought it July 2013, I had ordered it since they did not have the features i wanted. during this time car has had several recalls for different problem. my last straw was about 3 to 4 month ago the carpet on the front passenger side started to break apart. I looked at it and is rotted. when I took my car in for another problem which they found that the Transmission was bad with less than 70 K miles. Ford had the... Read more

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I bought my 2016 escape took back the next day couldn't see to drive at nite. ford replaced lights still same issue going on since march 2016. Help me I am afraid to drive at night due to lights. I called customer service and they had me take car to another dealer and with no resolution. Was told by service department that is the way it is and I should pull over and take breaks when driving at night. The tech stated this what he has to do when... Read more

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I have a 2015 f-350 which I paid 65,400 in November 2014. So when the summer of 2015 came around with 9,000 miles on truck started having black screen with no nav., radio, ac and blows hot air thru defrost Fun after working all day in 90 degree weather! In for service numerous times, reflash, and hard resets done no luck. So filed claim with BBB which is a laugh, engineer flew up test drove truck wasted my fuel to tell me nothing is wrong. Now... Read more

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  • From mobile
  • Aug 15
  • #900856

Car accelerated to 90 mph & I could stop until I put the car in neutral and then park. All for $10 part. Customer service sucks big time. Press one for English & you get a foreigner who thinks they can speak English. Yea, yea, yea, no. Who speaks English like this but qualified reputable ford customer service. I am so angry right now.

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2015 F-150XLT. Been in service five times since purchase in Oct 2015. every time it was for repair and not maintenance. On Oct 5, 2016 the check engine came on prompting me to take it to the dealership. I had to request to talk to the Service manager after dealing with a Service writer that had a very unprofessional attitude. After that fiasco the shop foreman put it on the diagnostic computer which indicated a fuel system malfunction. I was... Read more

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Ford needs to seriously rethink their current position on parts they claim are maintenance items, that go bad way before they should. Otherwise, they should be listed on the schedule of items to be replaced at certain mileage or time frames. Sorry needing to replace O Ring Bushings on A/C lines at 50,000 miles on a $50,000 Explorer which is five years old is a defect not maintenance. Great way to by pass a $2,800 extended warrantee purchase,... Read more

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I bought a 2009 Ford Escape XLT and had the same problem. I was told that Ford is aware of this air conditioning problem but will not fix it. This happened to mine in 2015 so it is not under warranty. I feel like since Ford knew about the problem with the desiccant pellets they should suck it up and repair it for free. I spent $600 in 2015 to try something they suggested which did not repair the problem. The next fix was going to be between... Read more

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I ALSO HAVE A 2010 FORD MARINER AND I'M PISSED OFF BECAUSE I REALLY LIKE MY MARINER BUT IT HAS RUST UNDER BOTH BACK WHEEL WELLS AND NOW THERES NO WAY ANYBODY IS GOING TO BUY THIS CAR WHEN THEY CAN BUY ONE WITHOUT RUST. BEING A LIFETIME GENERATION FORD BUYER I'M VERY BUMMED OUT WITH THEIR CUSTOMER SATISFACTION Read more

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The following is what I consider an interesting story that exposes some failings within the Ford Worldwide organisation. If, after reading this story, you would like further details please feel free to contact me either by email: keith.ross@neuf.fr or phone 0033557642745. Regards Keith Ross 34 rue de la Tuilerie 33390 Berson France WHAT DO VOLKSWAGEN & FORD HAVE IN COMMON? THEY BOTH TELL LIES The following are some of the words I have used to... Read more

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