Ford Complaints and Reviews

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Ford
Main address: P.O. Box 6248 48126 Dearborn MI
800-392-3673, , https://secure.ford.com/footer/contact-ford/contact-us-email?contactMainTopic=VehicleServiceIssues
  • 407+8 mobile complaints
  • $870K claimed losses
  • $2.1K average
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  • 7 hours ago
  • Auto
  • Faulty Ignition Cylinder
  • 2

My key would not turn the ignition. It was a cap lock cylinder failure. I had it towed to FORD dealer in Charleston, SC and they charged me $60.87 to DIAGNOSE it even though they knew and admitted to this model car having this complaint issue. They wanted to charge me $767 to repair the ignition! I called a locksmith to their repair yard and the locksmith charged me $159 for part and $69 for... Read more

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  • Jul 22
  • Equipment
  • Akron, Ohio
  • Air Conditioning
  • 4

I am having the same problem with my 2010 escape,when it hit 50000 the air conditoner quit working,was told the same story about the bag breaking open and contaminating the system, they also got me for 2000.I've had it back to the shop 6 more times because I get it home it runs a day or two and quits working again.Every Ford loaner Escape they give me also has had no air working in them... Read more

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  • Jul 18
  • Service Centers and Customer Services
  • Milford, Ohio
  • Truck Warranty
  • 5

I bought a used 2010 King Ranch F-150 with 27,302 miles 8/16/2013 (3 years old and paid a lot for this truck, put 1/2 down in cash) still has factory warranty and I also bought the extended warranty from Mike Castrucci Ford in Milford Ohio, northeast of Cincinnati. Had it a month or so when a rain storm came through, had to go some where after the rain, open the door to get in and it look like... Read more

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  • Jul 11
  • Service Centers and Customer Services
  • Paint
  • 2

Paint started to peel off of the doors and then proceeded to come off of the trunk. I bought the car new and the peeling started about 2 years later. Also, the rear doors continue to stick. The paint issue I was told was my problem as it was due to rocks hitting the paint and causing it to blister ????? (Never had this problem with any other vehicle). As for the doors, I was told to use an... Read more

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  • From mobile
  • Ford
  • Jul 04
  • by anonymous
  • #506485

After over 2hrs with no one telling me anything, was told after another hour1/2 what was wrong, quoted a price , I couldn't afford, then was told they would try and get one of the jobs which at first I was told wasn't covered funded ext warranty, quoted another price, then came back and said he misunderstood tech, he(service rep) looked at it wrong then was told something other than what I was... Add comment

  • Jun 27
  • Equipment
  • Smyrna, Delaware
  • Ford Mustang Gt Gps Updates
  • 5

I have a 2013 Mustang GT premium $47000 sticker price. with a NAV system that has maps older than March 2012. Ford motor company tells me there will be no updates. I pais $2340 on the sticker price to have the NAV in the DAsh and have to use a Portable on the windhield this car is not even one year old with mor ethatn 2 years left on factory warranty. Ford Customer Service Representatiev said... Read more

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  • Jun 24
  • Other
  • Saginaw Charter Township, Michigan
  • Product And Service
  • 8

After reporting issues to the dealer regarding suspension and steering issues and air bag light not shutting off they supposably made the repairs the vehicle was covered under ford premium care only had 25,000 on vehicle after getting vehicle back I had same issues the same day so I returned the vehicle this time they replaced one strut re did alignment and replaced belt pretensioner this time... Read more

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  • Jun 24
  • Service Centers and Customer Services
  • Cleveland, Ohio
  • 2013 Ford Fiesta
  • 10

I have taken my 2013 Ford Fiesta for repair 4 times for the same problem!!!Less than 6 months after my new purchase my car started sputtering as though it needed a tune up. The car behaved so poorly that I had friends compare it to a stick shift in the wrong gear. I took it in for repair after the shop keeping the car for two days I was told that the part I needed was on "National Back Order". It... Read more

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  • Jun 22
  • Auto
  • Yorba Linda, California
  • 1
  • 7

I feel elder ford Tampa service gave me a raw deal would not reccomend th Read more

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2013 escape w 26k miles and transmission had to be completely replaced. Wow. Bought brand new can NOT EVEN 2 yrs old. Disappointed Add comment

 
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