Ford Complaints and Reviews

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Main address: P.O. Box 6248 48126 Dearborn MI
800-392-3673, ,
  • 411+8 mobile complaints
  • $880K claimed losses
  • $2.1K average
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  • 2 days ago
  • Equipment
  • Gear Rattles
  • 2

My 2013 Ford Focus makes a loud rattling noise at various times, usually while accelerating, but not always. Often enough, though, to be annoying and even alarming many times. It sounds like a noise the engine would make if I were using very cheap gas, something below the regular grade. I took the car to my dealer who kept it for over a day and told me they had worked on the transmission. I... Read more

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  • Aug 15
  • Equipment
  • Visalia, California
  • 2013 Ford Mustang
  • 5

My 2013 Ford Mustang convertible has been in the body shop since May! The left rear panel has been on back order for 3 months! Ford customer service keeps promising a call back but I never get one. I'm paying a fortune for car payments & insurance on a car I can't even drive! They won't even give the body shop an estimated date. I know there are over 30 other people also waiting for the same... Read more

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  • Aug 08
  • Dealers
  • Defective Ford Explorer
  • 1
  • 21

Bought a 2012 Explorer in 2013 with 19k miles. A year and a half later, the ac's evaporator has a leak and will cost anywhere from $1200-$1600 to replace. I am outside of the warranty due to my mileage and I understand that I am responsible for repairs for said vehicle. It's just a bit too early in the vehicle's life for this to fail. I called Ford's Customer Care and was told in more words that... Read more

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  • Aug 04
  • Service Centers and Customer Services
  • Poor Car Repair Services
  • 22

My Escape after 12 years of great service failed its first emissions test. I had known the engine was misfiring (I could hear it) so this repair was not unexpected. I brought the vehicle to the Service department and Barry advised me that there may be a delay. I left the vehicle over the weekend - and they did not repair anything (including the front stabilizer bar that was recalled by the... Read more

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  • Jul 28
  • Dealers
  • Ignition Repair
  • 1
  • 19

My key would not turn the ignition. It was a cap lock cylinder failure. I had it towed to FORD dealer in Charleston, SC and they charged me $60.87 to DIAGNOSE it even though they knew and admitted to this model car having this complaint issue. They wanted to charge me $767 to repair the ignition! I called a locksmith to their repair yard and the locksmith charged me $159 for part and $69 for... Read more

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  • Jul 22
  • Equipment
  • Akron, Ohio
  • Air Conditioning
  • 22

I am having the same problem with my 2010 escape,when it hit 50000 the air conditoner quit working,was told the same story about the bag breaking open and contaminating the system, they also got me for 2000.I've had it back to the shop 6 more times because I get it home it runs a day or two and quits working again.Every Ford loaner Escape they give me also has had no air working in them... Read more

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  • Jul 18
  • Service Centers and Customer Services
  • Milford, Ohio
  • Truck Warranty
  • 16

I bought a used 2010 King Ranch F-150 with 27,302 miles 8/16/2013 (3 years old and paid a lot for this truck, put 1/2 down in cash) still has factory warranty and I also bought the extended warranty from Mike Castrucci Ford in Milford Ohio, northeast of Cincinnati. Had it a month or so when a rain storm came through, had to go some where after the rain, open the door to get in and it look like... Read more

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  • Jul 11
  • Service Centers and Customer Services
  • Paint
  • 8

Paint started to peel off of the doors and then proceeded to come off of the trunk. I bought the car new and the peeling started about 2 years later. Also, the rear doors continue to stick. The paint issue I was told was my problem as it was due to rocks hitting the paint and causing it to blister ????? (Never had this problem with any other vehicle). As for the doors, I was told to use an... Read more

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  • From mobile
  • Ford
  • Jul 04
  • by anonymous
  • #506485

After over 2hrs with no one telling me anything, was told after another hour1/2 what was wrong, quoted a price , I couldn't afford, then was told they would try and get one of the jobs which at first I was told wasn't covered funded ext warranty, quoted another price, then came back and said he misunderstood tech, he(service rep) looked at it wrong then was told something other than what I was... Add comment

  • Jun 27
  • Equipment
  • Smyrna, Delaware
  • Ford Mustang Gt Gps Updates
  • 17

I have a 2013 Mustang GT premium $47000 sticker price. with a NAV system that has maps older than March 2012. Ford motor company tells me there will be no updates. I pais $2340 on the sticker price to have the NAV in the DAsh and have to use a Portable on the windhield this car is not even one year old with mor ethatn 2 years left on factory warranty. Ford Customer Service Representatiev said... Read more

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