Ford Complaints and Reviews

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Ford
Main address: P.O. Box 6248 48126 Dearborn MI
800-392-3673, , https://secure.ford.com/footer/contact-ford/contact-us-email?contactMainTopic=VehicleServiceIssues
  • 434+13 mobile complaints
  • $950K claimed losses
  • $2.1K average
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  • 2 days ago
  • Service Centers and Customer Services
  • Arlington, Texas
  • 2012 Ford Focus Recall
  • 9

I received a letter in the mail saying that my vin number fell under the FIELD SERVICE ACTION NUMBER: 14M01, FSA TITLE: TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION on my 2012 Ford Focus. I had noticed for awhile before I received the letter, that every time I stopped and then accelerated my whole car shook. So I made an appointment at my local dealership to get... Read more

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  • Nov 21
  • Dealers
  • Wadsworth, Ohio
  • Ford Escape Ford Wont Honor Recall
  • 4
  • 4
  • 24

Ford won't honor recall 14S05. Fords recall states ford has authorized dealers to update modules to prevent loss of steering. Update provides driver awareness sounding chime, displaying wrench light. Alternatively, the dealer may need to replace torque senor or the steering column. This service will be performed free of charge(parts and labor) Had update done didn't fix steering. My steering... Read more

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  • Nov 17
  • Auto
  • 2009 Ford Taurus
  • 14

Wife took her 2009 Taurus in for oil change and they said her rear brake pads and rotors were shot, this in 33,000 miles. At the same time the front brakes hardly show any wear. Bought the car new with 2 miles on it. This is insane for the amount of money we pay for these vehicles and as consumers we should do something or they'll just keep bending us over. And of course the bill to replace... Read more

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  • Nov 15
  • Dealers
  • Alhambra, California
  • Ford Sync System
  • 11

This is a complaint for ford Bob Wondries located in Alhambra California. I made an appointment for 8am on Saturday November 15, 2014 to correct my SYNC system. The software version needed to be upgraded and the SYNC representative told me that only s dealer was able to install the new version. The day I made the appointment I made it clear that I only had an hour and a half available and they... Read more

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  • Nov 09
  • Equipment
  • Largo, Florida
  • Timing Chain
  • 19

sorry to keep reposting but I need help. ok I need help. my 2007 ford escape has had the timing chain slip again. this happened 4 years ago and just happened again Friday, damaging the engine beyond repair. I have only 76,000 miles on he car. I need to find out if this has happened to anyone else to present a case to ford that this is a problem with the vehicle. I have contacted news on your side... Read more

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  • Nov 08
  • Auto
  • Sulaymaniyah, Al Anbar
  • 2014 Ford Fusion
  • 14

For the past few weeks I've been trying to buy a Ford Fusion 2014 from Niva, Ford Sole Dealer in Iraq, but I didn't because of their poor customer service. I've visited their showroom several times and requested to see sunset metallic, but they never showed me the car until I went to pay! When I went to pay for the car, the car was damaged, something heavy fell on the car and the back of the car... Read more

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  • Nov 07
  • Dealers
  • Quitman, Texas
  • Auto Service
  • 8

They had my pickup for 2 plus months for repair! Replaced parts I already replaced and parts I didn't have issues with UNTIL they worked on it. Still not running properly per their service dept. but costing me $3700 plus tax to finally get it out. Originally it was $300 plus tax! PLUS ~ I had to go buy a used pick up to get back and forth to work in. I called and called but would seldom get... Read more

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  • Nov 05
  • Service Centers and Customer Services
  • Seksyen 51, Selangor
  • Clutch Repair
  • 12

i sent my mondeo for clutch repair kit. Upon collecting notice stale smell from the car and found out the carpet in the whole car WET inclusive the leather seats. Question them why and how come my car got flooded ? they are not truthful and didn't want to reveal until we kept pressuring them. No doubt they offer new unit but can't get loan & also told them earlier on already. Now they say is... Read more

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  • Nov 04
  • Dealers
  • Truck
  • 8

While this vehicle was still under rust through warranty when I brought it to a ford dealer about rust issues on the bed under the factory installed bed liner. They said it wasn't covered because it had not yet rusted through then i could have stuck a screw driver through it at that time . I then drove it home and have used it only twice since then. The truck has only 33,000 miles on it as it is... Read more

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  • Nov 01
  • Service Centers and Customer Services
  • Ford Focus
  • 32

It's the worst shifting car I have ever owned. I have taken it in for warrantee repairs three time for the exact same problems. The first two times the shop made repairs that lasted a month or two. The last time I took the car in I was told there was nothing wrong and they can't fix perfection. I responded that if it were such a great car they should buy it from me. They gave me a toll free... Read more

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