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  • Customers like
    • Truck until a lack of customer service 6
    • I liked the truck very much until ford couldnt fix it 6
    • Ford vehicle 3
  • Customers don't like
    • Car was not repaired 7
    • Customer service 6
    • Terrible customer service and poor quality focus 4

100% FULL

I purchased a new Ford F150 in Dec 2015, in February 2016 I made an appointment with the Ford dealer because I was smelling an odor from the engine compartment. So I dropped the car off at the dealer and they told me it was a valve cover gasket. I received a call from the dealer saying my truck was totaled. The dealers mechanic test drove the truck and smoke came out of the engine compartment and the truck immediately burnt to the ground. I do not have my truck since February 17,2016 still making payments on it while the dealer was... Read more

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  • From mobile
  • Ford
  • Apr 25
  • #836126

2012explorer always have some problems one after another don't buy a ford worse car's Add comment

I would like to go on record about the extremely poor service I received from the Varsity Ford Service Center in College Station, Texas. I have never been more disappointed in service especially considering the thousands of dollars I have spent with the center over the years with all three of my Ford vehicles. I waited all day for information on my vehicle that never came. I stated this morning that an assessment of repairs were very important and that having the vehicle back was very important. I phoned three times and was promised a... Read more

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100% FULL

Ford, 2006 Mustang GT,
1 of 2

I'm writing is because of a defect I've been experiencing with the Drive By Wire throttle/acceleration control system that Ford installed in these newer 2005 and up Mustangs. On four separate occasions now, I've experienced an issue when I'd come to a complete stop in my 2006 Mustang GT and while my foot was still firmly pushing down on the brake pedal, all of a sudden, the throttle would open up causing the engine to start racing faster and faster, launching the car forward or would cause the back tires to break lose and start spinning while... Read more

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Dear Ford motor company, The first thing I would like to say is that form the time I bought my Ford F-150 I have always been a believer in there product and have always recommend them to people I know. I always thought that what made Ford a better company then all the other motor companies is that they were always willing to help there customers or at least present them with a solution to the problem, until today. Now I understand that things happen and that sometimes they are unavoidable but my recent experience is complete ***. I would've... Read more

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  • From mobile
  • Ford
  • Apr 09
  • #826878

Spend $80.000 on a f450 you would think a guy could get more then 85.000 miles on it before you have to put $4.000 in a new turbo whos flipping the bill on this one Detroit or my local dealership,you think the dealership charges high on labor per hour wait till you see my bill i charge $500 an hour looks like its gonna take a good 20 hours get your check book ready ill be in touch Add comment

I've got a 2010 extended cab tax 4 wheel drive rocker panels rusted out bad bed sides and bottom with holes you can see through contacted ford last May they did give me a work order number but then after a couple weeks heard nothing called back said they made a mistake it was 3 months over warrinty nothing they could do you should see it now rusting all over bad. STARTED BUYING NEW FORD TRUCKS IN 1993 but trust me this will be the last FORD will not stand behind there products now let's see how many more years they'll be best selling truck... Read more

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I purchased a 2011 ford edge sport with 22 in Pirelli tires brand new . I have 66,000.00 kl I always had problem with one tire leaking. I live in Jasper Alberta and purchased my car at Kentwood Ford in Edmonton Alberta. My car was shaking and pulling to one side . So I brought my car into a Jasper tire center. He told me that my Pirelli tires were separating after 66,000.00kl. So I called my Ford Service center at Kentwood Ford in Edmonton 3/1/2 drive from my home . And mentioned to the service clerk about my tires separating . And if there... Read more

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Had a appt for 1:00p.m ,they took my car back for oil change only on time and 2 hours and 15 min later i got my car,I know Ford can do better than this ,my husband now pass was a BIG believer in FORD period. The sevice was bad,concern was none until 2 hrs came about.The customer waiting area was aweful,dated and unclean,the service dept very dated with area and computers and how they set appt's,i go in to make appt in person they took my name and number and tell me someone will call me , I am driving down the street 5 minutes later i get a... Read more

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Bought my white Mustang GT about two weeks ago (new) and I couldn't be more upset. Half of my car is turning yellow and they want to tear my car apart and paint all of the plastics then put it back together. I feel like tearing apart a new $43,000 car before I have even made the first payment is unreasonable. I have also had to have an interior light repaired and the hood needs realigned. Based on the two week history, I have very little faith that it would ever be right again after being torn apart. This vehicle should have never made it... Read more

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