Contact Ford Customer Service
Ford Phone Numbers and Emails
Toll-Free Number:
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(800) 392-3673United States
Customer Service:
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(800) 727-7000Credit Customer Support
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(888) 658-6805Customer Relationship Centre in Canada (TDD For Hearing Impaire)
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(800) 343-5338Ford Pro Contact Center of Excellence
Ford Emails:
Contact Information
Ford Website:
Ford Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 8:00pm (ET)
Saturday: 7:00am - 5:00pm (ET)
Sunday: Closed
Mailing Addresses:
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Ford Credit
P.O. Box 542000
Omaha, NE 68154
DMCA Agent
One American Road, 4th Floor
Dearborn, Michigan 48126
Fax:
How Good is Ford's Customer Service?
Summary of Ford Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ford?
Request for Information Question:
- “Question about my Ford F150, repair and diagnostics at Chiefland Ford”
- “Title questions for replacement”
- “Check on payment”
Product/ Service Question:
- “Issue with work on my car”
- “Warranty question”
- “Warranty issues”
Staff Question:
- “Finding a service center for my Motorhome Fortis 2021”
- “Dissatisfied with service”
- “Horrible service in bad experience”
Payments and Charges Question:
- “Payment”
- “To dispute a late payment”
- “Coupon”
Employment Question:
- “1099r”
- “Sponsor for Job”
- “W2 form”
Account Question:
- “Stars Xp account locked”
- “Forgot password”
- “Need to change bank account number for auto pay”
Activation/ Cancellation Question:
- “Need to get my Ford app activated”
- “Deactivate mykey function”
- “Terminate sutomatic payments”
Shipping and Delivery Question:
- “Haven't received the chips for my 2022 Ford Explorer ST”
- “Thread size of botls for front bumper of 2004 Ford f-150”
- “Tracking vehicle”
Refund Question:
- “Refuse to refund warranty to get the truck damage covered”
- “Refund”
- “No refund check”
Return/ Replace Question:
- “Have identity theft.need to change and investigate”
- “Replace camshaft position sensor pigtail”
- “Change address”
Other Question:
- “Complaint about rivets in my front bumper”
- “Recall”
- “Back up camera”
About
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The Ford Motor Company is a multinational automobile manufacturer. The corporation was founded by Henry Ford in June 1906. Its headquarters is based in Dearborn, Michigan, United States. Ford offers cars, crossovers, trucks, vans, and SUVs. There are also hybrids and commercial Ford vehicles. Featured models include the following: Focus, Mustang Shelby GT-350, Superduty, Transit, and Transit Connect. The company financial department provides assistance in getting car loans. It offers a number of auto leasing solutions. The company service department provides a broad range of vehicle repair and maintenance services including oil change, brake repair, engine diagnostics etc. A service can be scheduled online.
Ford is ranked 63 out of 599 in Auto category
Canada, USA, Europe
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