Randy Copeland, Ford, Customer Operations Manager
Randy Copeland IS No help at all, completely Hostile, and severely guarded. I believe he's a contractor of Ford, because being hostile, guarded, and antagonistic toward Ford Customers is unwarranted.
If Randy Copeland is a Contractor of Ford or a sub-contractor, I suggest you drop this contractor out of FLORIDA now. As a 3rd generation Ford Consumer, this isn't how FORD does business with their customers. I believe Randy Copeland is UNQUALIFIED to be a representative of Ford.
He creates a hostile enviroment for FORD Customers and tests every last nerve they have by making rude emphatic statements that are unfounded.
Reason of review: Faulty Transmission.
Preferred solution: Full refund.
Ford Cons: Quality of product, Deceit.
Location: Grass Valley, California
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Same experience with Randy, rude and no help at all