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2.1 Based on 130 reviews
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  • Customers like
    • Truck until a lack of customer service 6
    • I liked the truck very much until ford couldnt fix it 6
    • Profesional sales representative 3
  • Customers don't like
    • Car was not repaired 7
    • Customer service 6
    • Terrible customer service and poor quality focus 5
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I purchased BRAN NEW 2016 Ford Expedition Platinum. Within 8000 miles the vehicle shut down while on a 6 lane highway passing two 18 wheelers. God was watching over me and allowed me to coast to side of road (I was in the third passing lane). Pumped that gas like there was no tomorrow....nothing. Stopped, caught my breath and the car like turned itself on again..... great. Called dealer. Dealer said it must be in sensors and I should disable. We... Read more

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I have a 2011 Ford Ranger that I purchased in October, 2014. It had only 37,000 miles on it. In the summer of 2015, the air conditioning began to lose it's cold air. I contacted the dealer asking what he thought about this since the truck only had 38,000 miles when I contacted them and I thought it was very strange for the pump to be going bad with so little miles on it. The dealer simply stated I did not purchase extra warranty and I probably... Read more

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Bought my Ford Escape in 2015, the back has rusted significantly. Ford refuses to do anything, as it is not a manufacturing defect they say. Well, the quality of paint is ***, since it has been only two years and the car has already started to rust. Complaint several times in regards to this matter to dealership and customer support, nothing helped. Ford = low quality vehicles. Next car will definitely not going to be a Ford make! Read more

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Sad day for huge loyal Ford customer. I brought my F150 into Suburban Ford Waterford, MI for service. The transmission apparently has metal shavings in the pan. I bought the extended warranty when I bought the vehicle which covers until 75000 miles. My vehicle only has 72000 miles, but the warranty was over on the time. I store/don't drive my vehicles a lot in the summer time which is why. Further, I don't tow anything nor do I haul anything and... Read more

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Buyer Beware I was just informed that when you buy a new car that the tires do not come with a warranty 60000 mile Michelin tires wore out at 27000 miles and they will be glad to change them out for only $1000. Love the car but REALLY

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Power steering went out while driving, this has happened to over 900,000 units and Ford will not admit this was a faultly part, 58,000 miles is not much on a 2011 Escape. But they will not stand behind their products. This happened while I was driving my car, could have been a dangerous accident. We have driving Fords for over 40 years, this may be the end of it. They (the dealer) wants $1,400 to fix it and will only guarantee it for 24 months,... Read more

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  • From mobile
  • Jan 21
  • by anonymous
  • #994816

Ford should do the right thing for its customers with the 2012-2017 Focus, and retrofit all Powershift cars with a Conventional 6 speed Tranny!

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My name is Marys Mata and I am extremely disappointed customer, I leased a 2015 Ford Focus Sport and over a period of 1 year I had my clutch replaced 3 times, my car has transmission issued and so on. Each time i took the vehicle to the dealer they were not able to fix it properly. So now the car is just sitting at home- not safe to drive. I am still waiting for a settlement on my case with Ford regarding this matter since this car is consider a... Read more

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My new 2017 Ford fusion titanium has a transmission shifting problem. The dealership was unable to duplicate the problem in a 2 minute road test. After speaking with the technician he didn't have basic product information, he did not know what the sport button was supposed to do. I called Ford customer service and does refer to the district service manager who knew little more than a mechanic. She didn't really care that I had a buying a new... Read more

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I am very disappointed in the, "OH WELL, your warranty has expired" response from Paso Robles, CA. Ford. My first Ford was a F1, 1949 pickup, I Have been a ford man every since I purchased a new '11 F150 from you It is falling apart piece by piece. At 40,000 miles the The ford medallion on the lift gate fell off. At 48,000 miles the driver door latch mechanism had to be replaced. 50,000 miles the fuel door broke and will not latch. My daughters... Read more

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