Ford

Mr, Davies,

I have some concern about getting cheated / screwed out of purchasing a 2011 Kia Optima EX from you yesterday on 2/27/24.

It was and still listed for $7,515.00 on your site as well as carfax site, once we looked at the car and decided to purchase the car we started the finance process. After filling out the required paperwork, your internet manager Bob (was great to deal with) went to financing and about 20 minutes to half hour later came back and said we can't sell you the car at that price of $7515.00, he said it would be OVER 12,000!!!

Where in the heck did this number come from?

His explanation (which was rehearsed with the GM, I partially overheard the conversation) that he provided us was BS, he said that multiple 3rd parties have hands in the process to list the vehicle, take the photos, add the descriptions etc and whoever did the 2011 Kia Optima EX for 7515.00 was wrong.

This is a classic gouging and or bait and switch on the pricing, unfortunately we had to walk out on the car we were going to purchase at $7515.00.

It's pretty funny, after we left your business, we did some more research and found several NEWER Kia Optima EX with a V6 motor comparable miles and in just as good shape if not better.

The prices ranged from 6800.00 up to 7995.00, so where your mysterious price of over 12,000.00 came from is unknown and hard to believe.

We feel that your dealership was trying to get more money from us or even the next person. I will be sending this information off to the BBB for further investigation and also contacting our attorney regarding the PRICE GOUGING of the consumer.

This action is uncalled for and needs to be addressed by you, the General manager and Bob the internet manager.

2/27 price on dealer site and carfax sites was 7515.00 now after our adventure looks like your dealership just changed the price to 12,788.00 within the last hour on 2/28 11:30am

KIa VIN --- KNAGN4A77B506****

See my letter sent to the general manager at Ford of Montebello concerning my repair problems.

Good afternoon Mr. Valles,

My name is Kevin Mayer and I had my 2007 Ford Ranger towed into your service department on Friday 2/9/2024, for a no start problem.

My advisor is Miguel, and my repair order is 281413. I was informed on Wednesday 2/14, that the pcm is defective and needs replacement. I gave the authorization for $1338.62 on 2/14/2024 to continue with repair. I was informed the part is obsolete, which I understand, and they need to get one from a supplier in New York, NY.

Time given was 2 weeks to receive the part. I Inquired why can we not find a more local supplier, and was told would be same the time frame. Let me say before I continue, I worked in the parts department for Bob Wondries Ford for 17 years and I was able to get aftermarket market pcm from local suppliers within 7-10 days. I also spent 18 years working as a service advisor for San Gabriel Valley Lincoln Mercury so I know the operation of a Ford dealership.

I inquired about the progress report being made on my truck to Miguel on Thursday 2/22/2024. No response back from Miguel, so I contacted him again on 2/24/2024 asking why I have not heard anything. Was informed that he had just come back from vacation and would find out from parts. No responseback.

On Monday 2/26/2024, I contacted Miguel once again, asked Miguel what is going on with my truck repair. Was told parts was trying to get information from their supplier. I questioned the fact why can't someone call this place and get a proper answer, I was told they only communicate by email and no response from them yet. I am sorry to say, that this is very disappointing coming from both your parts and service department.

Seems to me like the "I don't care, your vehicle is old" attitude is being given to me. I towed my truck into a Ford dealership thinking I would get the same type of good service I got at Bob Wondries Ford but as of now I would not recommend Ford of Montebello service to anyone. So, now here we are at Thursday March 7th, and once again I am the one having to contact Miguel about my vehicle. May I say, that not once so far has Miguel contacted me to keep me posted or informed unless I make the contact first.I am the paying customer!

I am being told now that the supplier has shipped the part and Miguel would get me a tracking number. I have repeatedly asked for the tracking number 3 times now, and am being told they have not obtained that from their supplier. At this point my frustration is at a very high level. What do you mean that in 3 days time no one in the parts department can call this company or get a proper answer regarding where my part is or a tracking number??

If it was shipped last Wednesday why is it not here yet??. We are now into 5 weeks my truck has been down in your service department and further more no transportation assistance is offered by your dealership either for a customer paying over 1300.00 bill. I also reached out to your service manager, Steven Chen asking for help getting my truck back, and as of today I have heard no response back from Mr. Chen.

I find that very unprofessional being the service manager can not even acknowledge my concern with a reply back to my email. So now I am reaching out to you as the General Manager for assistance in getting my truck repair done. This whole experience is the worst service I have ever had. Every one I have talked to agrees that 5 weeks waiting for 1 aftermarket part is ridiculous and the fact that I can not get any proper date or time of completion from Miguel or the parts department is totally unacceptable at this point.

I also want to make sure that when my truck is returned to me, that it is washed, clean and free of any defects the same way that I left it in your dealership 5 weeks ago. I would also like to see a significant compensation on my bill for the loss of time, rental expense and frustration your dealership is causing me. I am also reaching out to Ford Motor Company service division and customer relations regarding this matter. Next week will be 6 weeks waiting on one pcm replacement.

Thank you for your time and help getting this matter resolved.

Kevin Mayer

If this is the way Ford dealership treats their customers, no wonder no one buys Ford products, turning to Honda, Toyota etc.

I will not purchase another Ford product or recommend their products going forward. Maybe Ford Motor Company service division can help me resolve my problem

Thank you

January 24, 2024,

To Whom It May Concern:

I am writing regarding a recent experience that I had in the service department at AutoNation Ford in Margate, FL. I originally brought my 2020 Ford Escape Hybrid there in the summer of 2023 due to the heat and defrost on the passenger side of the car blowing only cold air intermittently.

The problem occurred about 50% of the time I tried to use these functions. While there, the service department could not identify the cause of the problem. At this time the vehicle had 29,000 miles on it, and was still covered under warranty. I was told by Andrew (my service advisor), that the problem has been documented, and if it persists I should bring the vehicle back, and the repair would be covered since the problem originated before the warranty expiration.

On January 22, 2024 at 7:30am, I brought my vehicle back to AutoNation Ford in Margate, FL, for the same problem, which was now occurring at 90% of the time, and impeding safe driving, since the cold air would freeze up the passenger side of the front window, making it impossible to see out of.

When Andrew called the next day to explain the necessary repairs, I reminded him that all costs should be covered as indicated during my previous visit. Andrew indicated that he would discuss this with a manager, Drew, and then he would call me back. Andrew called me back three hours later and informed me that the repairs would not be covered by the warranty, but they were willing to offer me a discount on the repairs, bringing the total cost to $723. I asked to speak with the manager.

Three hours later, the manager still had not reached out to me, so I had to text Andrew and ask that the manager please call me prior to the end of the day so that this issue could be resolved, as I had now been without a vehicle to get to and from work and to get my child to and from school. Drew then called me and we discussed my dissatisfaction with his business not honoring the information that they discussed with me six months ago. I explained how I made decisions regarding my vehicle based on the information they gave me, and how I was not prepared to pay $723 at this time. When I expressed my unhappiness with their inability to diagnose the problem the first time and then wanting to charge me $723 when they found the issue the second time, he indicated that it was not their fault.

It certainly is not the customers fault that they failed during our first visit.

My lawyer has told me that this disregard by Ford to honor their word falls under the principle of promissory estoppel. If you are not familiar, this is the legal principle that a promise is enforceable by law when the promisor has made a promise that the promisee reasonably relies on, and suffers detrimental loss when it is not upheld. Ford has not upheld their promise, and I have now suffered a loss not only financially, but I have also been without a vehicle for work and family duties.

I hope that you will consider rectifying this situation and make the decision to do what is morally correct for the customer as a business within my community. In the meantime, I will continue to voice my dissatisfaction with AutoNation Ford of Margate and Ford Motor Company to the Better Business Bureau, Google reviews, Yelp reviews, Facebook, etc.

My husband and I have both driven Ford vehicles for much of our adult lives.

We will no longer do business with Ford in any capacity. Thank you for your time and consideration.

Kathy McBrien mcbrienkp@***.com

2yr old Ranger pick up with 25000 miles still under warranty. Got stuck on the road, got towed, 2hrs from my house.

2 weeks later picked up my car spent half a day going back and forth only to pull in to my driveway with the same issue. There was no charge since it was covered under warranty. Called all bunch of dealerships close to me no one provides a loaner unless the vehicle was bought at that dealership even than its few months out. Called customer service only to find out that they will reimburse for a rental of a Ford vehicle only and only $40 a day.

This company is a joke, how are ppl still buying this name brand of a vehicle.

If I could have given it 0 stars I would. I hope ppl stop buying their vehicles, they suck and customer service is even worse.

i hope im at the right place.We own a Ford F-150 and a Mercury Grand Marques.Both broke down within 3 weeks of one another.The cost to fix each is close to 1000.00.I am handy capped and am forced to live on a fixed income because of a operation gone bad.Ill get to the point i was informed about a case action law suite in which Ford agreed to fix or pay for the repairs on certain cars and trucks because of a plastic intake manifold that was installed on the vehicles.i didn't know what to do so i went and seen a lawyer .He looked up the law suite and found it but was puzzled as to giving me a solid answer as to Ford fixing my vehicles.So he suggested i touch base with Ford Motor Company to see if in fact you will honor fixing them.He said i may have to file my own case.I hope that's not the case i'm not looking for a hand out nor do i want a lawyer with his hands in it.iv'e got no transportation just want my vehicles fixed.will you do what is right and fix them.Iv'e always been loyal to ford i hope you'll stand by me.My vehicles are a 1999 Ford F-150 5.4 motor and 2000 Mercury Grand Marques 4.6 motor.thank You

I have brought my moms

2018 ford focus se to two ford dealerships. I brought vehicle in due to jerking, bucking when trying to accelerate and first I heard a clink clank noise when I accelerate then the car will jerk, buck and its hard to get up to speed.

Brought it to one ford dealership and know this there were zero lights or signals that came up to indicate something was wrong with the car. First dealership said it was the clutch so ok cool got it changed and I wasnt out the dealership parking lot and it was stilllll doing samething I brought car in for. I see the service manager, hes rude by the way, anyways we go for a ride and he feels it jerking and the click clack noise and proceeds to tell me thats normal for the ford focus to do that so I ask why the *** its been in the shop needing the clutch changed and they changed it and its still doing same thing I brought it in for YET he says its normal. Okay so I go get second opinion today at another ford dealership and got nowheres.

Because I have no lights on indicating a problem and supposedly tech drove it and it drove fine for him there was nothing they could do. Now Im pissed. So service writer tells me its normal for the ford focus bc the way the clutch shifts. I asked him if he thought I was dumb.

He used an example of like actually shifting a stick shift. Really!!! We leave as the card jerks and bucks and makes the noise. NOT to mention Ive never put gas in this car like I do now.

So I asked service guy so I drive it til it breaks down bc All along its the transmission messing up like I been saying and he told me yes pretty much. NOW at he defect there was a lawsuit BUT the 2017-**** ford focus wasnt included in lawsuit even though it has the Powershift DPS6 just like the fords that were in the lawsuit. There is something wrong with this car. Its gonna leave us on the side of the road.

Its got a warranty on it. So thats why they keep making excuses or saying its normal? Bc they wont get paid good enough? They dont know how to fix it so make excuses?

Please help make it make sense. Im sick of accelerating and jerking and not picking up speed and cars behind me honking bc the car wont pick up speed fast enough AND nonstop putting gas in the car. I dont get it. But I do know this..

the dealerships got the notice from ford about the defect and NOT the owners. Thats wrong!!! So what am I to do?? Call our news station people and put my story out there to get someone to listen and do something??

Its funny I sent an email to the service writer about the defects and he never responded. What this is gonna do is the gears will get worn out and the transmission will cause the car to break down and then what?

What kind of excuses with these two dealerships make up. The transmission is the problem or something else besides the clutch that has something to do with the transmission causing All this.

I had a terrible experience this past Friday at the Hyannis Massachusetts Location.

I made a 9am appointment and I explained that I needed my car looked at because it has a front differential pinion seal oil leak, I know this because my husband has been a mechanic for 20+ years and noticed a bit of oil on the driveway under my 5month old bronco. So he took it into his shop and found the leak.

While he had it on the lift he changed the oil and rotated the tires. He wrote down what was wrong with it and had me call Balise ford because it is still under warranty.

I explained where the leak was and asked for a rental or loaner because I would need the car to get my kids from school and if the leak was beyond the seal I knew it would be a big job. They told me they didnt need that information. And to tell them that when I got there which seemed odd.

The day before the appointment I reiterated the issue during a conversation with Alannah as well as the request for a loaner or rental because I needed to pick my kids up. Today, the day of the appointment I reiterated the issue with the seal leak and needing to have my vehicle to pick my kids up by 2pm. As you no longer offer rentals for diagnostic and had no loaners I was offered a Lyft which was fine. As long as Id have my car in the afternoon.

Around noon I had not heard anything and contacted your dealership and was told my car had not been looked at yet. And perhaps we would need to reschedule. I said fine and asked for another Lyft back to my car and did not receive a response for an hour. Fine, I understand its busy but I am in a time crunch.

When I arrived at the shop they told me there was no leak and I needed to pay $178 because they had to clean the oil off and look at it. I know there is a leak. I saw it on my driveway. My husband saw it at his shop.

I insist there is a leak. Mike, who was perfectly nice just not helpful precedes to tell me its because whoever changed the oil spilled it everywhere and thats what I was seeing. The oil was in my driveway before the oil change, my husband found the leak before the oil change and I watched him clean everything in his shop.

My husband left work and came down to talk to the service manager who tells him that I said the leak was in the engine and thats what they were looking for. Which is not at all what happened, I repeated exactly where the leak was to three different people never once saying the engine even at drop off talking to Mike about the possibility of waiting for diagnostic to see if it was just the seal or the actual differential leaking.

Basically, I drop the car off at 8AM No one gets to it till around one.

Im there to pick it up at 1:20, they rush through looking for the leak. Then proceed to blame me for saying it was in the engine, which was never said. Then try to charge me for my warranty vehicle because they couldnt find the leak in two seconds when they were looking in the wrong place. Oh and the service managers recommendation was I take it to the car wash down the street to clean the oil off which I cant do in a soft top bronco which he or any service person in your dealership should know.

So now I was without my car for a day for no reason and still have a leak. And the recommendation I got from your dealership to fix the problem was not only inaccurate it could have caused damage to my vehicle.

I sent almost this exact email to the general manager who did not respond. I did receive a call from the service manager in regards to the email which the general manager had forwarded to him.

His phone call basically reiterated that it was my fault for not being clear about where the leak was. I have a text copy of the email through my visual voicemail I would be happy to send you.

I was advised a certificate #208********, program #32182, for my 2024 F350 King Ranch Dually, that I ordered in August 2023. It was set to expire on Jan 2, 2024, in which my dealer tried to obtain the offer, prior to expiration, and found the certificate, but the details in the system were blank. I have contacted the Customer Support Department, who advise that they can't do anything, as the dealer is required to do this, and I am being advised by the dealer they can't find the Certificate details and I need to contact Ford, so basically I am stuck in the middle, and out any refund that I am entitled too since nobody at Ford or the dealership will help.

I could not do much before this, as I departed for Singapore on the 5th, and came home the 30th, and have visited the dealership and contacted the Customer Support several times.

Very disappointed in how I am being treated by Ford, after owning a 2014 F150 Lariet, 2019 F350 King Ranch, and now a 2024 F350 King Ranch Dually.