ALL FORDS manufactured early to mid 2000s have the same type of door, glass opens independently from entire rear hatch framing.Opened the window one day and as it opened the hinge that attaches the glass to the entire frame snapped, gashing me in the forehead.
The hydraulic lift arms did not support the glass when this happened. Examined the hinge itself only to find that it rusted from outer though the hold to the inner connector. Contacted Ford, nothing ever returned from my email. If you go online you can find MANY Fords with the same issue.
Besides the Cracked Tailgate around the rear Ford Logo, the entire door system in my opinion is faulty.As you can see here the hinge is cracked above and there is the lower crack as well.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of no response from ford when contacted. Please immediately contact the author of this review to discuss damaged or defective of 2004 ford explorer and associated monetary loss in the amount of $500. Ford needs to issue a full refund according to poster's claims.
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