2004 ford explorer glass hatch hinge snapping

119 of 612 Ford reviews

ALL FORDS manufactured early to mid 2000s have the same type of door, glass opens independently from entire rear hatch framing.Opened the window one day and as it opened the hinge that attaches the glass to the entire frame snapped, gashing me in the forehead.

The hydraulic lift arms did not support the glass when this happened. Examined the hinge itself only to find that it rusted from outer though the hold to the inner connector. Contacted Ford, nothing ever returned from my email. If you go online you can find MANY Fords with the same issue.

Besides the Cracked Tailgate around the rear Ford Logo, the entire door system in my opinion is faulty.As you can see here the hinge is cracked above and there is the lower crack as well.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • No response from ford when contacted

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
$500
Product or service
2004 Ford Explorer
Review category
Dealers
review #687409 by

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Anonymous

Aug 22, 2015 #1023252

Your complaining about a car that is over 10 years old, they haven't responded because they have obviously changed the design. And they aren't responsible for your lack of rust precention

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