2014 Ford Focus - Unreliable - fuel system defective (3rd issue in 6 months)
Bought a 2014 Ford Focus 2 years ago with less than 30K miles - in the past 6 months, I have had three issues - one including being stranded on the road to my way to Washington on a road trip with my family in the car. Fuel pump broken - they put it under warranty at the time now 2 months after I complained about the fuel gauge not working - had to go twice and with pictures and they now inform me that the whole fuel system has to be changed including the fuel tank for $1,400 bill (!!!!) I am a few thousand miles above the warranty limit with a series of issues but Ford won't do anything about it.Doing some research online I've seen that it is a recurring problem on Ford focus and there's even a lawsuit in place and service instructions to dealerships (TSB-16-0062). Ford knows about the issue but won't do anything - not even covering partially the bill - they obviously don't care about their customer satisfaction - if you're looking for a car, go elsewhere, I wouldn't recommend to anyone - worst experience I've had with a car in my life !!!
Reason of review: Damaged or defective.
Monetary Loss: $1500.
Preferred solution: Price reduction.
Ford Cons: Quality of the car - not reliable, Attitude of the customer service - no resolution, Manufacturing defect, Customer service.
Location: Greenville, SC, USA
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