100% full Not resolved

I purchased a new Ford F150 in Dec 2015, in February 2016 I made an appointment with the Ford dealer because I was smelling an odor from the engine compartment.So I dropped the car off at the dealer and they told me it was a valve cover gasket.

I received a call from the dealer saying my truck was totaled. The dealers mechanic test drove the truck and smoke came out of the engine compartment and the truck immediately burnt to the ground. I do not have my truck since February 17,2016 still making payments on it while the dealer was investigating with Ford the problem with the truck. Dealer cant help me and I can get no one from Ford to help me out.

I have lived in NJ most of my life, I now have a Florida license but the car was purchased in NJ. I have no documentation from the dealer on the car because it was dropped off service and never came back from the dealer. They did give me a loaner vehicle, I have spent most of my time hoping that Ford will help but I don’t thing its going to happen my new truck only had 1500 miles on it. At this point I just want my money back with the purchase plus tax was 49000.00.

Do I have a case?And the tow company wants money.

This person wrote the review because of damaged or defective of 2015 ford f-150 pickup truck from Ford and attached a photo. Reviewer claimed that he or she lost $52000 and wants Ford to issue a full refund.

The most disappointing in user's experience was ford customer care and warranty handling, no one to take my problem on and manufactors response. Author liked the most no one gets back to you. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Ford for you to read. This information may help you with your purchase decision.

Had an Experience with Ford?

Write a review


Terms of Service
Post Comment
Babylon, New York, United States #1212427

Tell them that the documentation was in the glove compartment and burned in the fire. Problem solved


Doesn't the dealer have insurance just for this kind of thing?

I know when my Dad had a painting company, all his workmen were insured.

This seems odd doesn't it?


I would think that if this happened while truck was in dealership control, or their employee's control they would be responsible for repair or in this case replacement.I would be looking for a lawyer and not only suing for all expenses concerning the truck, but also towing, and lawyer fees.

As with everything, document all contacts.Register letters, save emails, ect.

You May Also Like

Ford, 2006 Mustang GT, "DRIVE BY WIRE" Dangerous Defect!!! Ford "I'm writing is because of a defect I've been experiencing with the Drive By Wire throttle/acceleration control system that Ford installed in these newer 2005 and up Mustangs. On four..." Read more Ford - Car Review Ford "After buying 3 brand new trucks and 2 used cars from Andy Mohr Ford in Plainfield,IN,we will never,ever go to any of his car lots or step foot back on..." Read more 2005 Ford Escape Right Rear Shock Tower Separated due to Corrosion Ford "Daughter complained of noise and poor handling of her 2005 Ford Escape when she came home after driving on the freeway. Discovered that the right hand rear shock tower had..." Read more 2012 Ford Fiesta Radio Ford "My radio/sync/everything that has to do with my stereo is dead. It makes the most obnoxious static and popping noises. The audio power could be off and it still occurs...." Read more Stouffers - Frozen dinner Stouffers "My husband was eating one of the meals and almost gagged in order to get the bone out of his throat .we buy from you weekly and have never had..." Read more Bobs Discount Furniture - MOLD  underneath Bob O Pedic Bobs Discount Furniture "My 15 year warranty with Bob's Furniture will not cover MOLD, Black mold growing deep inside and in a huge area of the bottom of mattress under the rubber zipper..." Read more ATT - I'm ready to change  providers ATT "My paycheck was changed abruptly to a direct deposit .I had already extended my payment date and then changed it again online .the direct deposit states that it will be..." Read more Budget Truck Rental - Horrible! Budget Truck Rental "Rented a 24 foot truck and a car hauler for a cross country move. Halfway, the car hauler has a blow out. Called 24 hour roadside assistance. Was told there..." Read more