Not resolved

The mounted console on the roof of my Lincoln Aviater between the two front seats which holds tempature controls and sunroof controls, fell off the ceiling. This entire piece was hanging down below my rear veiw mirror when I got in my car.

I took the car to the dealership who called Ford and told them this was a ligitimate defect. Ford declined to pay claiming it was damaged. Upon contacing Ford and speaking to a manager I became very aware that it didn't matter what I said or the dealership says. They decided "no" based on the imaging department.

Be afraid of Ford's warranty program. If they state think you damaged something they will not cover it nor will they even give you a chance to disagree and provide evidence otherwise...even when the dealership agrees with you. Fords customer service is seriously lacking and the disrespect I experienced means this will be the last Ford I purchase.

I have owned 3.

Product or Service Mentioned: Ford Car.

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