Ford Phone Numbers and Emails

Toll-Free Number:

  • (800) 392-3673
    United States
Send Message

Customer Service:

  • (800) 727-7000
    Credit Customer Support
  • (888) 658-6805
    Customer Relationship Centre in Canada (TDD For Hearing Impaire)
  • (800) 343-5338
    Ford Pro Contact Center of Excellence
  • (800) 665-2006
    Ford Roadside Assistance
  • (833) 385-0516
    FordPass Rewards Customer Center
  • (800) 521-4140
    Lincoln Concierge United States
  • (800) 387-9333
    Lincoln Motor Company
  • (833) 385-0520
    Lincoln Rewards Customer Center
  • (800) 241-3673
    Roadside Assistance
  • (800) 232-5952
    TDD
  • (888) 781-7319
  • (800) 565-3673

Emergency/ Hotline:

  • (800) 723-4016

Accounting/ Billing:

  • (866) 763-5539
    Combined Billing
  • (833) 367-3183
    Ford Insure Representative
  • (800) 334-1161
    To Pay Via Telephone

Investors/ Franchasing:

  • (313) 845-8540
    International
  • (800) 555-5259
    U.S. and Canada

Jobs/ Career:

  • (888) 336-0660

Legal:

  • (313) 323-2875
    DMCA Inquiries

Ford Emails:

Legal
DMCA Inquiries
Media
crcfmc@ford.com
fordir@ford.com
calprivy@ford.com
CCPA Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 392-3673
United States
Total calls: 805 Issues resolved: 18 Last call: Mar 14, 2024

What Is the Ford Customer Service Phone Number?

Ford offers multiple Ford customer service numbers depending upon the service that you require. However, you can contact Ford for general customer support at 1-800-392-3673, which is mainly dedicated towards Ford customer support. This Ford complaint line also features accessibility options for customers with hearing and speech impairment through the Telecommunication Relay Service at 711. Similarly, for credit-related inquiries, you can call the Ford customer service team at 1-800-727-7000, available throughout the week except Sundays. Additionally, if you require Ford roadside assistance, call the Ford Technical support team at 1-800-241-3673, accessible 24/7 and 365 days a year. These Ford customer service numbers are thoughtfully curated to ensure that the customers receive timely and professional assistance tailored to their needs and concerns.

What Is the Ford Technical Support Email Address?

Ford offers a direct Ford customer service email, which is crcfmc@ford.com, for specific inquiries related to technical support. You also have the option to connect with Ford technician support through their social media platforms. To do so, send a Ford complaints email directly on their social media platforms. All you need to do is find the official accounts of Ford on Twitter and Facebook and send the Ford technical support team a direct message. Utilizing the social media channels and Ford email allows you to seek assistance and provides an avenue to stay informed about upcoming Ford updates and developments. This multifaceted approach enables customers to effectively engage with the Ford support team and stay up-to-date with their latest offerings.

Can I Contact Ford Customer Support via Live Chat?

Ford customer care also offers a live chat service, connecting customers directly with the Ford representative. The Ford customer service chat is designed to assist with various inquiries related to SYNC, vehicle features, service maintenance, and warranty plans. Ford contact via chat service operates during specific hours, which on Monday to Friday is from 8.30 AM to 10 PM ET, and on Saturdays and Sundays is from 11 AM to 7 PM ET. The accessible platform allows customers to engage in real-time discussions with the Ford corporate office, enhancing your vehicle ownership experience.

PissedConsumer Club

Contact Information

Ford Website:

Ford Help Center:

Corporate Office Address:

Ford Motor Company
330 Town Center Drive26
Dearborn, Michigan 48126
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 8:00pm (ET)

Saturday: 7:00am - 5:00pm (ET)

Sunday: Closed


Mailing Addresses:

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48126


Ford Credit

P.O. Box 542000

Omaha, NE 68154


DMCA Agent

One American Road, 4th Floor

Dearborn, Michigan 48126

More contact details

Fax:

+1 313-322-7162

Ford Customer Service Reviews

1.6 / 5
Poor
Melissa T Sqz
Owner of bad Ford transmission

I am the owner of a 2019 Ford Expedition. I have had my vehicle in for repairs of the transmission you know is bad on four different occasions.

Currently, it has been at the dealership for 2 1/2 months and is still awaiting special tools to be repaired. This is ridiculous! My husband and I have owned Fords our whole adult life and our children do as well. I love my Expedition but will likely purchase a GM vehicle next as the lack of customer support for an issue the company is in litigation for challenges our loyalty to your brand.

Diehl Ford in Massillon Ohio has had our vehicle sitting on a rack awaiting tools!?! Lets get real! Every dealer should own tools for repair of a problem that is not the consumers fault! This issue reflects poorly on the dealer with your name on the sign and your company as a whole!

If a new transmission would have been put on my vehicle, this would have been done!

Instead, you keep replacing individual parts which doesnt repair the problem causing me more of a hassle. I am frustrated and fed up!

Read full review
Guest-5419911
Ford fusion 2016

only had a used 2016 eleven month and already had 3 recalls and engine has gone. customer service poor.. will never buy ford again.

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Guest-5165775
Defect

Unusable no way to get a human this part of the problem do you get paid by the word waste of my time

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Laurel Jez
I’ve never been treated so bad, but some have treated me the best.

My 2021 Ford eco-sport out of the blue had an alert low oil pressure next thing I know my car is blowed up only 38,000 miles 2000 out of bumper-to-bumper warranty still under powertrain warranty I have a receipt for every time the light went off that said time for an oil change, but that wasnt enough I was told I needed eight oil change receipts I was left that made the feel stupid then I found a great Ford dealership, Greenwood , Ford Bowling Green The only place I would go if I wanted to buy a Ford Tim Short Ford never the worst. I got the runaround from the number you call to get customer service from Ford.

Yes well start a claim yes will try to get it transported from the place that wouldnt help you to the place that will help you to. Oh, we dont do that. Tim Short Ford made me think I done something wrong. Therefore I wasnt covered under the powertrain warranty and I bought had a stroke.

I just lost my husband to a heart attack the love of my life to boys at home to them treat me like well we cant help you without eight oil change receipts. He said car shield is a bear they will make you have every receipt I said how many will you make me?

Have love you to show that you didnt neglect it I had a receipt for every time the oil change light came on that wasnt good enough. I was left with a bill of over $10,000.

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How Good is Ford's Customer Service?

Lakeita Wqq
Lakeita Wqq
Feels Satisfied | Feb 04, 2024

the women didnt understand or how to go about my trouble ,o it wa a waste no help

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Cassius Lit
Cassius Lit
Feels Satisfied | Dec 27, 2023

Very good

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Joye Knx
Joye Knx
Feels Satisfied | Nov 21, 2023

Although I can’t get a new part for my car the customer service was very helpful

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Junia Pew
Junia Pew
Feels Disappointed | Oct 22, 2023

The guy I talked to was very nice. Very professional and understanding. Very knowledgeable. He put me at ease that my car would be fixed.

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Jasim Uiv
Jasim Uiv
Feels Disappointed | Oct 10, 2023

The Reps from Ford who said they were going to advocate for me didn't advocate for me at all at the Ford dealership we still have moaning brakes when we break and reverse and they are telling me that's normal...
They essentially told me to pound sand that that's a normal condition with those brakes. And all my years I've never heard that sound come from any car so no they didn't resolve our issue

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Terry J Tpn
Terry J Tpn
Feels Satisfied | Jul 12, 2023

I keep leaving messages , I have t heard back from anyone

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Summary of Ford Customer Service Calls

1K TOTAL
CALLS
03:12 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ford?

Request for Information Question:

  • “Question about my Ford F150, repair and diagnostics at Chiefland Ford”
  • “Title questions for replacement”
  • “Check on payment”

Product/ Service Question:

  • “Warranty question”
  • “Warranty issues”
  • “Battery warranty”

Staff Question:

  • “Finding a service center for my Motorhome Fortis 2021”
  • “Dissatisfied with service”
  • “Horrible service in bad experience”

Payments and Charges Question:

  • “Payment”
  • “To dispute a late payment”
  • “Coupon”

Employment Question:

  • “1099r”
  • “Sponsor for Job”
  • “W2 form”

Account Question:

  • “Stars Xp account locked”
  • “Forgot password”
  • “Need to change bank account number for auto pay”

Activation/ Cancellation Question:

  • “Need to get my Ford app activated”
  • “Deactivate mykey function”
  • “Terminate sutomatic payments”

Shipping and Delivery Question:

  • “Haven't received the chips for my 2022 Ford Explorer ST”
  • “Thread size of botls for front bumper of 2004 Ford f-150”
  • “Tracking vehicle”

Refund Question:

  • “Refuse to refund warranty to get the truck damage covered”
  • “Refund”
  • “No refund check”

Return/ Replace Question:

  • “Have identity theft.need to change and investigate”
  • “Replace camshaft position sensor pigtail”
  • “Change address”

Other Question:

  • “Back up camera”
  • “Cannot get trailer weight entered .”
  • “Explorer starting fob”

About

Related Companies

Ford Credit, Ford Canada, Lincoln, Ford Protect, Ford India

Summary

The Ford Motor Company is a multinational automobile manufacturer. The corporation was founded by Henry Ford in June 1906. Its headquarters is based in Dearborn, Michigan, United States. Ford offers cars, crossovers, trucks, vans, and SUVs. There are also hybrids and commercial Ford vehicles. Featured models include the following: Focus, Mustang Shelby GT-350, Superduty, Transit, and Transit Connect. The company financial department provides assistance in getting car loans. It offers a number of auto leasing solutions. The company service department provides a broad range of vehicle repair and maintenance services including oil change, brake repair, engine diagnostics etc. A service can be scheduled online.

Ford reviews and complaints

Ford is ranked 62 out of 599 in Auto category

Area Served

Canada, USA, Europe

Payment Methods

VISA

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