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Contact Ford Customer Service

How to Reach a Person at Ford

Verified Contact Information

Toll-Free Number:

  • 1-800-392-3673
    United States
Call customer service
Send Message

Customer Service:

  • 1-800-727-7000
    Credit Customer Support
  • 1-888-658-6805
    Customer Relationship Centre in Canada (TDD For Hearing Impaire)
  • 1-800-343-5338
    Ford Pro Contact Center of Excellence
  • 1-800-665-2006
    Ford Roadside Assistance
  • 1-833-385-0516
    FordPass Rewards Customer Center
  • 1-800-521-4140
    Lincoln Concierge United States
  • 1-800-387-9333
    Lincoln Motor Company
  • 1-833-385-0520
    Lincoln Rewards Customer Center
  • 1-800-241-3673
    Roadside Assistance
  • 1-800-232-5952
    TDD
  • 1-888-781-7319
  • 1-800-565-3673

Emergency/ Hotline:

  • 1-800-723-4016

Accounting/ Billing:

  • 1-866-763-5539
    Combined Billing
  • 1-833-367-3183
    Ford Insure Representative
  • 1-800-334-1161
    To Pay Via Telephone

Investors/ Franchising:

  • 1-313-845-8540
    International
  • 1-800-555-5259
    U.S. and Canada

Jobs/ Career:

  • 1-888-336-0660

Legal:

  • 1-313-323-2875
    DMCA Inquiries

Ford Emails:

Customer Service
Legal
DMCA Inquiries
Media
fordir@ford.com
calprivy@ford.com
CCPA Inquiries

Ford Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Ford Phone Number
1 (800) 392-3673
Average Hold Time
00:01:31
Average Calls duration
5 minutes
Most Popular Ford Email Address
crcfmc@ford.com
Ford Live Agent Availability
30% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Ford?

Most Popular Number:

(800) 392-3673
United States
Total calls: 906 Issues resolved: 22 Last call: Apr 15, 2026

Ford offers multiple Ford customer service numbers depending upon the service that you require. However, you can contact Ford for general customer support at 1-800-392-3673, which is mainly dedicated towards Ford customer support. This Ford complaint line also features accessibility options for customers with hearing and speech impairment through the Telecommunication Relay Service at 711. Similarly, for credit-related inquiries, you can call the Ford customer service team at 1-800-727-7000, available throughout the week except Sundays. Additionally, if you require Ford roadside assistance, call the Ford Technical support team at 1-800-241-3673, accessible 24/7 and 365 days a year. These Ford customer service numbers are thoughtfully curated to ensure that the customers receive timely and professional assistance tailored to their needs and concerns.

Ford offers a direct Ford customer service email, which is crcfmc@ford.com, for specific inquiries related to technical support. You also have the option to connect with Ford technician support through their social media platforms. To do so, send a Ford complaints email directly on their social media platforms. All you need to do is find the official accounts of Ford on Twitter and Facebook and send the Ford technical support team a direct message. Utilizing the social media channels and Ford email allows you to seek assistance and provides an avenue to stay informed about upcoming Ford updates and developments. This multifaceted approach enables customers to effectively engage with the Ford support team and stay up-to-date with their latest offerings.

Ford customer care also offers a live chat service, connecting customers directly with the Ford representative. The Ford customer service chat is designed to assist with various inquiries related to SYNC, vehicle features, service maintenance, and warranty plans. Ford contact via chat service operates during specific hours, which on Monday to Friday is from 8.30 AM to 10 PM ET, and on Saturdays and Sundays is from 11 AM to 7 PM ET. The accessible platform allows customers to engage in real-time discussions with the Ford corporate office, enhancing your vehicle ownership experience.

PissedConsumer Club

Contact Information

Ford Website:

Ford Help Center:

Corporate Office Address:

Ford Motor Company
330 Town Center Drive26
Dearborn, Michigan 48126
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 8:00pm (ET)

Saturday: 7:00am - 5:00pm (ET)

Sunday: Closed


Mailing Addresses:

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48126


Ford Credit

P.O. Box 542000

Omaha, NE 68154


DMCA Agent

One American Road, 4th Floor

Dearborn, Michigan 48126

More contact details

Fax:

+1 313-322-7162

Summary of Ford Customer Service Calls

1.1K TOTAL
CALLS
04:31 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ford?

Request for Information Question:

  • “Customer request for service assistance”
  • Questions about my recall service
  • “No available assistance on the floor”

Product/ Service Question:

  • “Need warranty info”
  • “Warranty”
  • “Ford pass not working application”

Account Question:

  • “Need # to marketimg& vehicle accounting”
  • “Do not have my four digit entry code to start card”
  • “Can't unlock my truck”

Staff Question:

  • “I have ford ranger 2024 the car is at the dealer service for a recall from yesterday the said will be 4 hours and the no finish the recall and the secretary said today the if a wants to take will not repair the secretary is not a good person añ”
  • “Poor customer service”
  • “Because I'm not getting service”

Payments and Charges Question:

  • “Plug-In hybrid Ford escape 2024 only charges to 32 km full charge”
  • “Payment information”
  • “Payment”

Shipping and Delivery Question:

  • “I bought a truck. They won’t deliver because of recall which will not be fixed until June”
  • “Recall parts delay for months”
  • “Haven't received the chips for my 2022 Ford Explorer ST”

Employment Question:

  • “Vehicle payoff information”
  • “1099r”
  • “Sponsor for Job”

Activation/ Cancellation Question:

  • “Need to get my Ford app activated”
  • “Deactivate mykey function”
  • “Terminate sutomatic payments”

Return/ Replace Question:

  • “I have a 2016 Ford fusion that has an antifreeze intrusion in cylinder number three will forward pay for the engine replacement”
  • “Have identity theft.need to change and investigate”
  • “Replace camshaft position sensor pigtail”

Refund Question:

  • “Refuse to refund warranty to get the truck damage covered”
  • “Refund”
  • “No refund check”

Website/ Application Question:

  • “Need new download”

Other Question:

  • “Waiting on a decision from ford”
  • “Sale of a car under stress”
  • “Vehicle recall”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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