Contact Ford Customer Service
Ford Phone Numbers and Emails
Toll-Free Number:
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(800) 392-3673United States
Customer Service:
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(800) 727-7000Credit Customer Support
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(888) 658-6805Customer Relationship Centre in Canada (TDD For Hearing Impaire)
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(800) 343-5338Ford Pro Contact Center of Excellence
Ford Emails:
How to Contact Ford?
Most Popular Number:
| Total calls: 870 | Issues resolved: 20 | Last call: Apr 12, 2025 |
Ford Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ford Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Ford is crcfmc@ford.com. 91% of customers use this email address to address their issues and concerns.
The best phone number to call Ford is 8003923673. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ford Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Ford is crcfmc@ford.com. 91% of customers use this email address to address their issues and concerns.
The best phone number to call Ford is 8003923673. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Ford may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Ford mainly because of request for information, product/ service and staff.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Ford Website:
Ford Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 8:00pm (ET)
Saturday: 7:00am - 5:00pm (ET)
Sunday: Closed
Mailing Addresses:
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Ford Credit
P.O. Box 542000
Omaha, NE 68154
DMCA Agent
One American Road, 4th Floor
Dearborn, Michigan 48126
Fax:
How Good is Ford's Customer Service?
Summary of Ford Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ford?
Request for Information Question:
- Questions about my recall service
- “No available assistance on the floor”
- “Want to know how much I was approved for and if I need a down payment”
Product/ Service Question:
- “Broke down”
- “Complaint”
- “Problems with the sound system”
Staff Question:
- “Poor customer service”
- “Because I'm not getting service”
- “Poor services, components that are missing in my car”
Account Question:
- “Balance”
- “Have Ford F350 truck that won't start I need codes”
- “Need factory code for keypad code”
Payments and Charges Question:
- “Plug-In hybrid Ford escape 2024 only charges to 32 km full charge”
- “Payment information”
- “Payment”
Shipping and Delivery Question:
- “Haven't received the chips for my 2022 Ford Explorer ST”
- “Missing parts”
- “Thread size of botls for front bumper of 2004 Ford f-150”
Employment Question:
- “1099r”
- “Sponsor for Job”
- “W2 form”
Activation/ Cancellation Question:
- “Need to get my Ford app activated”
- “Deactivate mykey function”
- “Terminate sutomatic payments”
Return/ Replace Question:
- “I have a 2016 Ford fusion that has an antifreeze intrusion in cylinder number three will forward pay for the engine replacement”
- “Have identity theft.need to change and investigate”
- “Replace camshaft position sensor pigtail”
Refund Question:
- “Refuse to refund warranty to get the truck damage covered”
- “Refund”
- “No refund check”
Website/ Application Question:
- “Need new download”
Other Question:
- “Parts issue for a 2024 Ford Explorer”
- “About recall on leadstream in transmission”
- “Malfunctioning”
Compare Ford Customer Service To
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