I bought a certified pre-owned car off the internet from a LARGE Ford Dealer (Grieco Ford of Delray Beach).
When I had the car delivered there were many things that should have been addressed before the car was allowed to be certified. The reason I felt comfortable buying the car "sight unseen (lots of photos)" was that Ford supposedly has a great CPO program. My Uncle has been pressuring me to buy a Ford since he's a head mechanic.
After I received the car I called the dealership and addressed my concerns. A month later Joe Wyers of Grieco Ford sent me a check for $1,000 and told me to "leave them alone, it was a used car what else did you expect?"
I then called Ford Corporate who was apologetic. I explained the situation and costs in detail. They told me they would authorize the rest of the work (up to $3,500) and get it taken care of. 2.5 months later and they haven't done anything. I have contacted them several times through several different methods (phone, email, even Facebook) and I get no responses or help.
I took my car into the local Ford Dealer and they were shocked that it was certified. I even told FORD corporate this and they STILL haven't done anything.
Below are some of the major issues that caused this CPO vehicle to fail an inspection at another dealer but FORD won't DO anything.
24 FAIL – Major Paint Work (More than fingernail) $680
32 FAIL – Side Glass Cracked $518
61 FAIL – Center Console Cover Doesn’t Close $???
150 FAIL – 2/32” tread - $1600
151 FAIL – Feathering
161 FAIL - -.37, .4, -.38 $144.32
170 FAIL – 1 Key - $280
#24 - There are large gouges in the paintwork. The passenger side door alone is $680 per Ford.
#32 - The Driver Side Glass was cracked. $518 per ford
#61- Accessory covers are non functional. No quote on this one.
#150/151 - The car blew out a tire less than 1,000 miles after purchase (Ford covered the Tow, but that's it). Upon further inspection by Ford it was found the tires has 2/32" of tread life and strong feathering. This again is fully documented by a Ford dealership and I have photos. This repair is tied partially into #161 ($1600 explaination under "Alignment.")
#161- Alignment. The Ford Dealership couldn't believe how far off the alignment was. -.37, .4, -.38 with a charge of $144.32. I tried to drive it off the lot and quickly discovered I was not going to be able to. When the car was properly aligned the feathered, nearly bald tires cause the car to pull approximately 25 degrees to the left. I was told the only way to fix this was to get all 4 tires replaced (including the new one) to match. $1,200 for the new tires and $212 for the replacement tire when on the road. My car does not come with a spare, it comes with a repair kit (SHO). But there was no repairing this issue (added photo).
#170- My car came with only 1 key and I have to buy and have a new one cut and programmed as it's an IA key.
I have $3,200 in repairs on a car that should have required 0! I was sent $1,000 in total from the dealership. Ford Authorized $3,500 in repairs yet I still can't get them done. I have $2,500 in repairs still to bring the car up to CPO standards.
This AM my brakes started to squeal, the car is idling rough AND the trunk won't close unless I manually move the latch and time it just right to close.
I was sold a CPO vehicle that should have never been certified and now Ford AND the Dealership won't honor this program.
I have tons of photos and videos but I do not wish to post them publicly.
Reason of review: Poor customer service.
Monetary Loss: $2200.
Preferred solution: Deliver product or service ordered.
I didn't like: Did not honor cpo agreement.