I recently ordered a brand new car. After waiting for several weeks, it finally came in damaged. I won't go into too many details just yet as I am waiting for the replacement to come & don't want to mess it up any worse than they are going to. I was asked to bring in the survey that was going to come in the mail for this vehicle I purchased & returned due to damages. They said that it would go with the vehicle to whoever purchased it next. (We tore up the paperwork & reordered) Doesn't that survey belong to me and me alone? Isn't that about MY sales experience? Not the next sorry sucker who walks through the door & purchases the second rate veh they tried to pass off on me?
It's my feeling that they are trying to keep me from giving them a bad review? Am I wrong? Or am I right?
And believe me, once this issue is resolved, I have a whole nightmarish story to share. Lessons to be learned. etc. I REALLY should have just pnied up for the extra 15k it would have take for the brand new Chevy Suburban.
Product or Service Mentioned: Ford Car.
Monetary Loss: $37.