1450 Hickman Rd, Waukee, IA 50263, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

I wanted to saying that I've owed 5 fords until now. The transmission started to howl.

I first took it to my local mech that I trust. They explained it was coming from 3-5 gears. I took it back to the dealership (Stivers Lincoln) in Waukee, Iowa. They checked me in because it was still under warranty.

They gave me a loaner. (The loaner was a complete dirt mess) They could not find the problem so they just replaced parts as per instructed by ford. That didn't work so back to round 2 & 3 after almost 3 weeks without my work truck I get it back just a complete mess. The transmission works now but it's a rebuilt.

I requested several times a new transmission to know avail. Please be alert for the howling or whining noise. Then ford wants to offer 1 year warranty. They gave me two to decide & then said it's off the table now.

I had more problems with dealership not locking my truck or bringing in at night as promised.

So I tried to write an honest review through ford as they blocked it. I will admit it is negative but now in anyway violet.

Product or Service Mentioned: Ford Truck.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like