I am writing this letter to expose an issue with Ford Five Hundred rear brakes. I purchased a used Five Hundred with 15,000 miles on it. After washing the car I would always notice a heavy residue of dust on the rear wheels after a short distance of driving. I just assumed that it was normal brake dust but after complete brake failure at 27,000 miles I realized that this was a sign that there was a flaw in Ford’s design. I brought the car in for work and was told that I needed new brakes and rotors and it would cost $350.00 to do the repair. The service technician, Eric Schmit, at Friendly Ford in Roselle IL, said that there was a large number of problems with the Five Hundred and its sister car the Ford Freestyle that uses the same brake system. Not satisfied with the answer I received, I called 800-241-FORD and spoke with a gentleman named Paul and he said there were many issues with these brakes and that the design was changed on the 2006 models.
Needless to say there is obviously an issue with these brakes and Ford is not standing behind their products. It is no wonder why they are in the trouble they are in, and I for one will never purchase another Ford product.
Product or Service Mentioned: Ford Repair.