This is a complaint for ford Bob Wondries located in Alhambra California.
I made an appointment for 8am on Saturday November 15, 2014 to correct my SYNC system. The software version needed to be upgraded and the SYNC representative told me that only s dealer was able to install the new version. The day I made the appointment I made it clear that I only had an hour and a half available and they ford representative (Ben) assured me that they would at least review and try to correct during that hour and a half.
I arrived at the dealership at 7.30am only to be told that my car would not even be reviewed until hours later.
This is not the first time this dealership gave conflicting information over the phone so they can attract a customer in. In the past I used a Glendale dealer successfully but because of proximity I seem to be making the same mistake and make appointments with Bob Wondries...never again. They are unreliable and a dishonest group. It's truly an embarrassment for Ford Service.
Product or Service Mentioned: Ford Car.