Product: Ford Customer Care Clear all filters (20 of 20 reviews match)
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I 1976 - ordered a new Ford Van thru the BX for pick up by me, wife and 2 kids after our military leave at home in Chicago area upon our return from the PI in 1977. BX wrote up the order and took my $500 down payment with instructions to go to a local dealer to pick up...
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Anonymous
Anonymous

Sounds like something the experts at Ford Motor Company would do. Thanks for your service.

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Ford Customer Care
#1054591
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I have contacted Ford a zillion times and not one person can help me in securing a manual except downloading one or buying one from their bookstore for $65. I've always owned Fords and only put 75,000 miles on them before trade and you know I always get shafted on a...
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1.9
Product
Ford Customer Care
I liked
  • Ford vehicle
I didn't like
  • Customer service unable to help
#1029674
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The below letter from the Ford Customer Care Manager in charge of my case clearly explains how your buy back procedure works. I have no complaints about him as he did his job properly. My complaint is with your company's failure to follow it's own protocol with...
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Anonymous
Ksmith

What happened to this?

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Ford Customer Care
#1028571
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Ford Customer Care Review

#1032789
Called Ford Customer Service to ask what type of Automatic Transmission the 6f15 Automatic was in the Ford Focus 1.0 Ltr! They didnt know! They said call a dealer! If a Company Headquaters Doesn't know theres trouble in River City! Heres the kicker several Dealers didnt know! I will not buy a Ford Product, till thdy get it together!
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Ford Customer Care Review

#926530
We are discussed with FORD!!!!! We have had black smoke coming from our tail pipe for months. We have called several times to get to the bottom of this problem and no body will return our call!!! We are done buying FORD vehicles!!!
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We have been Ford owners since we moved back to Lebanon in 1995. We owned a Ford Contour and a Ford expedition and were completely satisfied with them until they were sold in the 2005 and 2008. We bought in 2014 a Ford Focus with a full service and maintenance...
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2.3
Product
Ford Customer Care
#986437
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I took it back to Smithtown Ford and asked them to look at it and tell me if it was safe to drive, told me they were to busy and i could leave it. I wanted to know if it was safe, not repaired. After a few hours of sitting and waiting, I called Huntington Ford, and...
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Ford Customer Care
#972344
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On 10/18/2016 I brought my 2016 Ford Fusion to Hempstead ford/lincoln in hopes of repairing a broken inside driver door handle.Only to be told that the part is on back order until the end of november and the handle would cost 60.00 plus 100.00 to install it. When i...
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3.3
Franklin Square, New York
Product
Ford Customer Care
I liked
  • Car
I didn't like
  • The service manager
#939217
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The following is what I consider an interesting story that exposes some failings within the Ford Worldwide organisation.If, after reading this story, you would like further details please feel free to contact me either by email: keith.ross@neuf.fr or phone...
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Anonymous
Anonymous

Wow Ford must just love you. No offense but you sound like a big pain in the ***

2.1
Product
Ford Customer Care
I didn't like
  • All
  • Ford customer care and warranty handling
  • False information
#884317
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We purchased a 2015 Ford Edge on February 26 of 2016. After two days we had a burning smell coming out of the rear passenger side of the vehicle, took it to Grand Ledge Ford and they put a "new exhaust system" on the vehicle. On day three we started seeing white...
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Anonymous
MZ

We have had the same experience. Lemon Car after 2 years, customer care says they cant fix it and wont do anything about it. NEVER BUY FORD AGAIN

Product
Ford Customer Care
#884049
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My dispute is with Ford Customer Relations in regards to poor warranty service. I had a 3 yrs 36,000 mile agreement, and I took my 2011 Ford Fiesta to Weikert Ford Service department in Lake Wales, Fl first, in 9/2014, 4/2015 for the same issue. Then in Feb 2016 the...
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Anonymous
Garry

Help me fill out this petition to send a message to Ford Motor Co. they need to have better customer service.Holding Ford Motor Co. Accountable for their Defective Automobiles...

1.2
Product
Ford Customer Care
I liked
  • Truck until a lack of customer service
I didn't like
  • Lack of understanding and responce to my needs
  • Only willing to do the minimum
  • Way i was treated by the service manager
#803189
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I do not believe what is happening with ford now. I am a customer more than 16 years I lease from them every 2 years. Since I bought my 2013 escape ford recall it twice. 2 weeks ago I took the car for a recall. This morning on my way to work the car was smoking and...
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Ford Customer Care
#726417
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