Product: Ford Customer Care Clear all filters (0 of 21 reviews match)
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Had to call Ford Motor Co. Customer Service Rep. who called me back after calling a Ford dealer in my area and advised that I call that dealer. They had parts and did the work. Here we go again. Have always been a Ford user, and was looking forward to the new Ford...
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Anonymous
Anonymous

You say they do not have the parts yet you got it fixed at the dealer your pretty dumb

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Ford Customer Care
#1175470
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I 1976 - ordered a new Ford Van thru the BX for pick up by me, wife and 2 kids after our military leave at home in Chicago area upon our return from the PI in 1977. BX wrote up the order and took my $500 down payment with instructions to go to a local dealer to pick up...
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Anonymous
Anonymous

Sounds like something the experts at Ford Motor Company would do. Thanks for your service.

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Ford Customer Care
#1054591
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Ford Customer Care Review

Called Ford Customer Service to ask what type of Automatic Transmission the 6f15 Automatic was in the Ford Focus 1.0 Ltr! They didnt know! They said call a dealer! If a Company Headquaters Doesn't know theres trouble in River City! Heres the kicker several Dealers didnt know! I will not buy a Ford Product, till thdy get it together!
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Ford Customer Care
#1032789
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I have contacted Ford a zillion times and not one person can help me in securing a manual except downloading one or buying one from their bookstore for $65. I've always owned Fords and only put 75,000 miles on them before trade and you know I always get shafted on a...
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1.9
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Ford Customer Care
I liked
  • Ford vehicle
I didn't like
  • Customer service unable to help
#1029674
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The below letter from the Ford Customer Care Manager in charge of my case clearly explains how your buy back procedure works. I have no complaints about him as he did his job properly. My complaint is with your company's failure to follow it's own protocol with...
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Anonymous
Ksmith

What happened to this?

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Ford Customer Care
#1028571
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We have been Ford owners since we moved back to Lebanon in 1995. We owned a Ford Contour and a Ford expedition and were completely satisfied with them until they were sold in the 2005 and 2008. We bought in 2014 a Ford Focus with a full service and maintenance...
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2.3
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Ford Customer Care
#986437
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I took it back to Smithtown Ford and asked them to look at it and tell me if it was safe to drive, told me they were to busy and i could leave it. I wanted to know if it was safe, not repaired. After a few hours of sitting and waiting, I called Huntington Ford, and...
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Ford Customer Care
#972344
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On 10/18/2016 I brought my 2016 Ford Fusion to Hempstead ford/lincoln in hopes of repairing a broken inside driver door handle.Only to be told that the part is on back order until the end of november and the handle would cost 60.00 plus 100.00 to install it. When i...
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3.3
Product
Ford Customer Care
I liked
  • Car
I didn't like
  • The service manager
#939217
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Ford Customer Care Review

We are discussed with FORD!!!!! We have had black smoke coming from our tail pipe for months. We have called several times to get to the bottom of this problem and no body will return our call!!! We are done buying FORD vehicles!!!
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Ford Customer Care
#926530
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The following is what I consider an interesting story that exposes some failings within the Ford Worldwide organisation.If, after reading this story, you would like further details please feel free to contact me either by email: keith.ross@neuf.fr or phone...
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Anonymous
Anonymous

Wow Ford must just love you. No offense but you sound like a big pain in the ***

2.1
Product
Ford Customer Care
I didn't like
  • False information
  • Ford customer care and warranty handling
  • Ford customer service
#884317
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