I want to tell you about my issues with 2 new ford edges. i like others on this forum have been having the same issues with the sync/mytouch protion of the vehicles. THe first edge was taken back thu the MA lemon law and replaced with another edge they (FORD) assured me that the problems have been resolved. they did come out with an update and we installed it in the winter JAN FEB. However after 10k miles things started acting up again. THe system crashes (goes black) and you will have no controls for GPS,MUSIC, PHONE and some times climate. they rebooted the PIM module however i had still had the same issues. So they changed out the PIM module however the system is still crashing. I will be starting the lemon law process once again. This time i wont be buying FORD.
Monetary Loss: $45000.