Not resolved
Customer service

Ordered a Ford Fusion Energi (plug in) way back in March.

2 months later wondered what was taking my car.

After prodding I was told they were not making the 2015 anymore. But they were ordering the 2016 same specs.

Okay I am patient.

So 2 months later and no calls so again I called them and I get some bafflegab about the car has not even been ordered.

This time I blew a gasket and got a rather useless customer service rep at head office (?). After several calls they told me the car had been ordered and I would have to wait up to 12 weeks!

So 12 weeks go by and again no call so again I called and YUP you got it, I am being told maybe October 2016 for delivery.

No wonder their electric car sales are way down! If you do not deliver the car then you cannot show the sales.

First GM killed the Electric car and now in their own sneaky underhanded way Ford is doing it also.

Product or Service Mentioned: Ford Car.

Reason of review: Problem with delivery.

Monetary Loss: $10000.

Preferred solution: Deliver product or service ordered.

I didn't like: No one to take my problem on.

  • Energi Delivery
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