I purchased a Ford Flex 6 months ago with the Ford ESP warranty and now that I am having an issue with the electric power steering that is covered under the ESP Ford will not approve the repairs at Maclin Ford here in Calgary. The Flex has been sitting for a week waiting for approval from Ford.
The dealership has been trying to get the approval to repair the electric steering without any luck.
This is a major safety issue and makes the steering suddenly go stiff. My wife and kids use the vehicle daily so I am very upset that ford wont honour the warranty.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of not covering esp warranty. Please immediately contact the author of this review to discuss poor customer service of ford warranty and associated monetary loss in the amount of $3000. Ford needs to read this review and look into the issue (if any) according to poster's claims.