I purchased a Ford Flex 6 months ago with the Ford ESP warranty and now that I am having an issue with the electric power steering that is covered under the ESP Ford will not approve the repairs at Maclin Ford here in Calgary. The Flex has been sitting for a week waiting for approval from Ford.
The dealership has been trying to get the approval to repair the electric steering without any luck.
This is a major safety issue and makes the steering suddenly go stiff. My wife and kids use the vehicle daily so I am very upset that ford wont honour the warranty.
Product or Service Mentioned: Ford Warranty.
Reason of review: Poor customer service.
Monetary Loss: $3000.
I didn't like: Not covering esp warranty.