Customer service
Diversity of Products or Services
Product or Service Quality
Value for money

Update by user Jun 26, 2017

Ford will not do anything and the Ford regional manager will not return my call.

Original review posted by user May 27, 2017

The paint exhibits bubbling with rust under paint surface yet not weeping through the paint. Obvious the corrosion is inside out meaning a perforation exists under the paint.

I could push a screwdriver through it to the inside. Car is only 3 years old with no other rust signs. This is obviously a MFG defect, which they should take care of and honor their warranty. The 5 year unlimited corrosion warranty is not worth ***.

After 4 Ford vehicles sadly this will be my last. I had it detailed and the detailer point out the hood paint peeling off. He said he has seen this on other Fords. I took it to local paint shop and he said he has also seen this same problem on Ford products.

He told me to take it to World Ford in Pensacola.

They said they have seen this problem over many years and vehicles. The estimator even said his father in laws car had the same problem, He sent in a warranty request and said Ford said no without an explanation.

Product or Service Mentioned: 2013 Ford Explorer Car.

Reason of review: Warranty issue.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

I didn't like: That ford will not honor their warranty.

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