Update by user Dec 21, 2014
So this is an up date - I got a call from Ford Customer service back in the beginning of December. A woman named Charlene called and said she wanted to talk to me and left her number on my voice mail.
I called her and I called her left message after message and she never called me back. With her first message she left me she said that she would call back on Dec. 5th. Well she didn't call then either.
So I contacted the Ford Escape city web page that I believed she was calling me from. I left a posting on that site to a Trisha that Charlene never got ahold of me. Then the next day Charlene called me. She told me she was a customer rep and that she was very sorry for all the B.S.
I had gone through and that Ford wanted to make it right with me. I told her if shes calling to make me an appointment for me to pay to have my steering column replaced that I was going to hang up now. She said no Ford was going to replace my steering column free of charge. I asked her if she was for real and she assured me she was.
She asked me for a dealership close by and that she would call then and tell the dealership to replace my steering column free of charge. All I had to do was make the appointment. I can't tell you how she made my christmas and I told her so. WELL I go to make the appointment a few days later because I had to have tranny work done because the steering column *** up my tranny (this is what the mechanic said not me).
So I call Ganley Ford of Norton and asked if a Charlene called to make arrangements to have my steering column replaced he said he hadn't heard anything from a Charlene but he would look into it. I gave him my case number. He called me back and said nope no one called from Ford about replacing a steering column and that my case has been closed since Dec. 15th.
So again I was lied too. Ford Motor company you are playing games with the wrong person.
Original review posted by user Nov 21, 2014
Ford won't honor recall 14S05. Fords recall states ford has authorized dealers to update modules to prevent loss of steering.
Update provides driver awareness sounding chime, displaying wrench light. Alternatively, the dealer may need to replace torque senor or the steering column. This service will be performed free of charge(parts and labor) Had update done didn't fix steering. My steering still goes out.
I took it back and ford says sorry we did recall work. Nope they did not replace torque senor or steering column.
Was told recall for my car is shut down. thank for nothing ford motor company
Product or Service Mentioned: Ford Car.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Were rude, Lied, Would not honor recall.