I have a 2014 fusion ECO since march 2014, with 6990mi on it. The check engine came on; I went to the dealer which I was told that the nearest appointment date was a week away.One week later I went back to the dealer after a check, the fuel pump was the problem the part had to be order,they would call me.I waited 5 days,no call.I went back and the part was in but I had to wait another week for the appointment.
O.K. this is the second day in shop.CLAIM ITS BEING WORK ON!!!!
This person wrote the review because of poor customer service of 2014 ford fusion from Ford. Reviewer claimed that he or she wants Ford to offer any options to resolve the issue.
The most disappointing in user's experience was process takes too long. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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