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I took my Ford Fusion into the Upper Marlboro, MD dealership in April 2016 to address a recall on the fuel emissions system. The dealership said that my particular car was fine and did not need to have any parts replaced.

A mere 3 months later, my check engine light appeared. Turns out, the exact part that was just "inspected" and "fine", is now no longer fine. I returned to the dealership and they said they could not help me because the warranty was closed (due to previously inspecting the part). I called Ford headquarters and talked to a kind man in customer service.

He said that because it is not an open warranty, there is nothing to be done.

Basically, I now have a part of my car that is broken, and Ford has admitted that they put in said faulty part, but they will not fix it.

Product or Service Mentioned: 2010 Ford Fusion Car.

Reason of review: Warranty issue.

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