Maui County,Hawaii
Not resolved
2.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Warranty
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I took my truck into the dealership to have the right side mirror replaced under the extended warranty that I bought. That was 2 months ago, they said they had to order the part, so I didn't call during the holidays as it is busy.

So yesterday I called and after 30 minutes on the phone, I was told they would find out when the part was due and call me back. Today after not hearing anything I called again and was told that I had to bring the truck by so they could take a picture of the mirror to submit for the warranty. After 2 months I find this out because I called them.

The dealer ship is an hour away, so I get to spend a morning or afternoon driving over waiting and driving home. I have bought many vehicles from Valley Isle, but next one will be from someone else.

Product or Service Mentioned: Ford Warranty.

Reason of review: Poor customer service.

I liked: Ford vehicle.

I didn't like: Service.

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