2010 Ford Explorer ( Chassis IFMEU7DE1AUA21194 )
Our Ford Explorer has done 77,000 km in 4 years. The dashboard is now indicating several error messages which are not correct. We sent our car for repair to the Ghana representative of Ford, Mechanical Lloyd Ltd. All maintenance on this car has only ever been carried by Mechanical Lloyd.
Mechanical Lloyd has had the car in their workshop for 16 weeks and not been able to trace the fault that is triggering these warning messages. Mechanical Lloyd tell us that they have been in frequent contact with Ford technical personnel to solve this problem but they refuse to disclose with whom they have been in contact.
Despite promises of regular reports on progress being made to solve the problem, we have never received any such report unless we contact Mechanical Lloyd to enquire. All the above statements can be supported in the numerous e mails that we can provide on this topic. The emails number more than 50.
What can Ford do to give us the support that we do not receive from the Ford representative in Ghana?
The Ford customer support websites are designed for North america only , it seems .
Product or Service Mentioned: Ford Car.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.