Not resolved
Customer service
Product or Service Quality

In May 2014, my father was leased a 2015 vehicle (Deal # 2565575) by Varsity Lincoln in Novi, MI. Vladimir Aksenchik was the salesperson, Jere Law is the GM. My father was 90+ years old at the time, using a walker. There is definitive question about whether a 2 year lease was pragmatic and the practice of hard selling a senior citizen is a common sales tactic and target of this salesman. Within 6 months, he lost the use of his legs, rendering the vehicle useless to him.

The lease company indicated that it was our responsibility to get someone else to assume the lease, or have the vehicle appraised and purchased back by the dealer who then satisfies the remaining monies owed on the vehicle and then needs to derive profit from its sale as a used vehicle. Additionally, they indicated that even if he died, the lease payments were still owed. This is criminal.

Varsity Lincoln had to be basically hunted down to get any response…and when that was finally provided, the GM said he would “tell his staff about it and that from time to time they sell these for customers.” There was also a call placed to their Used Car Manager that was never returned. Finally, the owner was looped in to this e-mail sequence. I was left with the definitive knowledge that they were reading off script to absolve themselves of any after sale responsibility.

After 2 months, a follow-up was attempted with Law, no response to VM or e-mail. E-mail with Aksenchik provided nothing constructive other than him lying and trying to make a case that he knew nothing about the situation. If Law “told his people” how could he not know? One of them is lying.

This “system” is deplorable. Taking advantage of the elderly to initiate a deal, zero support when there is a problem, and disingenuous and dishonest salespeople make Varsity a Lincoln Dealership to avoid at all costs. Lincoln’s affiliation with this specific lease company make the specific and ultimate liabilities under the aforementioned (and similar) circumstances disgustingly greedy, unfair, and are a negative reflection on the automakers that implement their programs.

This provision of the (a) lease agreement needs to be accentuated to the consumer, especially those in advanced years or with medical conditions that could affect their ability to drive. Why wasn’t some form of insurance, against an event like this, offered?

Product or Service Mentioned: Ford Car.

Reason of review: Poor customer service.

Monetary Loss: $4000.

Preferred solution: Let the company propose a solution.

I didn't like: Lease agreement, Customer service, Took advantage of me, Deceit.

  • Lincoln Dealership
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Mr. Gordon Varsity Lincoln Inc. did close your father lease with out any extra expence from you or your Family ...

Royal Oak, Michigan, United States #1203655

My mother had a similar situation when she turned 80, she has always been independent and handled her own car leases...she leased a new vehicle and sadly passed away only 3 months after taking delivery. we we're left with disposing of the obligation...her grandson assumed the lease with our help.

We never asked general motors or the dealer to assume the responsibility for a decision our mother made of her own free volition.

I am astounded that some people expect others to be responsible for their decisions. mark

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