On several occasions I have called to ask for an estimate for my vehicle to be repaired when I owned a ford. I have even called back to say that no one called me back.
I did get someone to say they were sorry and they would have someone call me. Well, call was returned. Today I called about an nissan and the parts manager said he didn't know if the worked on those type of vehicles. This call was in early morning.
It is now almost 2 in the afternoon and no one has returned my call to even let me know if they can work on my vehicle.