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Ford Fusion Energi charging system

I have a 2014 Ford Fusion Energi plug in hybrid. Since 2014 I have been getting a 25 mile charge when I charge my cars main battery.

A full charge now gets me 14 miles. My Ford dealer gave me two answers as the problem. 1. I never got a 25 mile charge and I must be mistaken.

2. My car can only get between 0 miles and 16 miles on a full charge.

I asked about a new battery and was told they don's know if that could be done. Do you have any guidelines on what I can do to get my car repaired?

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airbag replasement

i have an airbag passenger side that has be ban for more than a year. I was told that a replacement was ordered I know my ca is old and that you probable have recevied many of the replacements but they must be going to higher price cars like Lincolns ect.

I have a mercury,

Milan 2009.

My wife has to ride iin the back seat and when we have the Grandkids ( 3) I think that is just as dangerous as the faulyt air bag. i bough this car from Park in Orlando Fl Can you help push this thru Veltre

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Ford does not return phone calls. Dealership refuses to repair vehicle after part falls off vehicle.

How or who should one make a complaint and get a response from Ford?

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Questions 3