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airbag replasement

i have an airbag passenger side that has be ban for more than a year. I was told that a replacement was ordered I know my ca is old and that you probable have recevied many of the replacements but they must be going to higher price cars like Lincolns ect.

I have a mercury,

Milan 2009.

My wife has to ride iin the back seat and when we have the Grandkids ( 3) I think that is just as dangerous as the faulyt air bag. i bough this car from Park in Orlando Fl Can you help push this thru Veltre

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Ford does not return phone calls. Dealership refuses to repair vehicle after part falls off vehicle.

How or who should one make a complaint and get a response from Ford?

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Questions 2