Ford

I have a 2022 Ford Bronco Sport with 24k miles that I barely drive because it spends more time in the shop than it does on the road. I live in Eastvale, CA, and my nearest dealer is Hemborg Ford in Norco. This car has already had two recalls that have required it to stay for six weeks because they forget to call me. During that time, I had to rent another vehicle because I buy a car to go to work. Ford's warranty is absolutely trash. Of course, when I bought the car, I was told that any damage due to faulty parts would get me a loaner car. But Hemborg told me that's what they say to get you to purchase. This all aside, they fixed the car's recalls even though it randomly runs out of power and just stops sometimes.

Recently, on December 28th, I dropped the car off because even though they told me brakes and rotors were fine, my car screams when I back up. A technician in a visit a week before supposedly checked everything out and said it was good.

So, on Christmas Eve, I took my car to get the tires rotated. While doing so, the ignition at the private auto place I went to said the rotors were worn, and it was dangerous to drive. Also, the brake pads were at less than 2%, and that it wasn't safe for me to be driving. He then said there's no way a car with 24,000 miles should already need new rotors and brakes. I have had several Chevrolets, Hondas, and even some Fords and had them for 60,000 miles and never had to change my brakes.

So, I took it back into Hemborg Ford and after it was there for a week, Elias, who is my technician, called me and said, 'Hey, I had my tech check it out. There's nothing wrong with it. I don't know why it's squealing. He drove it around and he doesn’t hear anything.' So then I said, 'Well, did you take the tires off and check the rotors as I said when I dropped it off for the fourth time?' He said, 'No, my bad. I guess they didn't.' So another week went by and he called me, which is today, and said, 'You're right. The rotors are worn out and the brakes are worn out, but we don't cover those.'

I understand that brake pads aren't covered, but the fact that Ford doesn't warranty these faulty parts when I've already had this car in the shop for six months and I can't even drive it and now magically these rotors are bad, Ford should do something about this! Especially since they have put me back on the road twice with a car that somebody told me that I should not even be able to drive. I have four kids. This poor dealership should be shut down. Elias should be out of a job, and Ford Motor Company should do something about putting better cars on the road that people can actually drive safely. If you're going to make a *** car, at least stand by your product and help me fix it! I will never buy this car again, and I will tell everybody that I talk to that Ford is the worst company in the world.

I purchased a 2024 Ford Ranger from Wendle Ford here in Spokane on January 28, 2025. From the date of purchase, we have experienced nothing but problems.

Originally, there was an issue with the radio not producing any sound. It took 5 days to fix this issue.

We had wanted a spray-on bedliner. An appointment was made with a third party to perform this service on February 11. We presented our vehicle to the dealer that day. However, an hour or two later, we received a call stating that there had been a mix-up and that they would not be able to begin the process of spray-on bedliner application until February 13. I was not happy about this, as it left me without a vehicle since my wife works full time. Furthermore, when we picked up our vehicle, the service representative did not show any empathy.

On February 17, the radio in the Ford Ranger stopped working. I could not get AM/FM or Sirius satellite. I was told to bring in our vehicle on February 18 (Todd Humble) to have it placed on a computer to diagnose the problem. Around 2:30 PM, we received a call from Wendle stating that the issue is indeed the radio. However, this was not stated in the paperwork we signed. The service representative had also told us that the replacement radio 'might' arrive on the 19th. When I voiced my frustration that our new truck had been at the dealership longer than at our house, he did not seem to be listening. He responded uncaringly when I told him that 'might/maybe' are not my favorite words, saying, 'I don't care what your favorite words are or are not'.

The original intake paperwork for the radio diagnostics clearly indicated that the issue was the radio. However, the final paperwork did not reflect what the service representative told us, which is that the radio was the cause of the problems.

After coming home, we contacted Sirius satellite services to see if the issue was on their end. After several attempts to reset the system, it was determined that the problem indeed lies with the radio.

The lady that I talked to she was great at her job. I think shes got me straightened out.

I will not know till I get home because I dont. Im just home on Fridays and Saturdays. She set me up with another dealer if she said that that man that I talked to the first time that I took it to a dealership, he was just well one of them kind of people so he didnt want to fix my recall and she told me that a recall was a safety matter he had to fix it anyways, but he didnt want to because I had a programmer stuff on it. I had a program on it for gas mileage, gas mileage only and I had exhaust on it and I had a cold intake out.

He wanted me to take everything I put on that truck out of it before he would fix it. I already had the programmer unhooked, but he didnt wanna do it so I will not be going back to Rusty Wallace Ford in Dandridge, Tennessee My Truck is a 2014 F150 I bought it new and now it only has 20,000 miles I dont never drive it.

For the 2026 model year, I would like to see the two-door option return for the Bronco Big Bend and Heritage trims (perhaps discontinue the two-door in the base and Badlands trims). I also want the marine-grade vinyl seats to return as standard in the Big Bend trim and in the Heritage trim.

I would also like to see physical controls for HVAC return, as trying to get to them only via a touchscreen while driving is not good.

For the second-gen Bronco Sport, I would like to see it completely redesigned. My first preference would be to make the Sport identical in looks and dimensions to a two-door Bronco, but with four non-removable, window-framed doors, and a hard top where only the front two panels can be removed, or even a non-removable top with an option for a panoramic vista roof.

My second preference would be to make the Sport look like a compact 2019 Flex. Thank you.

In July 2021 we bought the new Ford Explorer ST thinking this was the SUV of our dreams but it turned out to be a nightmare because with 12k miles it started to make some noises, one directly from the engine and another that until today they couldn't find, so they opened the engine and changed CAM PHASERS AND OIL PUMP so we didn't make any report trying to change it I sold it back, now in 2024 and with 30k miles this happened another time so for the 2nd time they were opening the engine this time I decided to claim with Ford Moto to by back or replacement, as this car is not a cheap car but this is being a problem because they say I should have done it the first time at over 18 months or 18kmiles. I explained everything to them and they simply asked me to call Better business and dispute there to complete it They replaced the part for the second time and when the mechanic went to do the test drive he saw that the part that was replaced was defective and now this part is back order and there is no forecast for delivery. In short, if the BBB does nothing we will be with an expensive 30k miles car with on it and engine historic condition that has already been opened 3 times

So disappointed with Ford customer service

Hi. I have spoken with Ford Customer Service several times (excellent) and Ford Warranty Department (not excellent).

The leased vehicle tires bought this summer are not operating well at all in our first winter snows and ice. I would like to replace these tires for better traction tires. The Warranty Department insisted I get a Service Inspection on the tires which I did this week. As stated, these are new Hankook 20' tires with 3500 miles on them.

They are in excellent condition but do not perform on the snow and ice making for hazardous driving. I would like to exchange the current tires on the leased F150 for another set which handles snow and ice better than I am currently experiencing with the Hankook tires.

I can submit pictures and the service inspection report to you. Thank you for your help.

I am filing a complaint about service at the Ford Moon Township, PA dealership.

I scheduled an appointment to have the two rear window liftgate hinges replaced on my 2012 Ford Escape. They were corroded (my research indicates this to be a common problem).

I scheduled an appointment several days in advance, indicating the part that needed to be replaced.

Upon arriving at the dealership, I was informed that the parts were not in stock. I dont understand this because there was plenty of time to have parts ordered. I was informed that the part was in stock at another dealer and they would have to get the part from there. I was told that my approximate wait time would be 1 ½ hours.

I was also informed that the cost of the parts was $142 for each hinge.

Again, I did not understand this as I had previously priced the parts online and found them to be approximately $20 FOR THE PAIR (on Amazon).

After about 2 ½ hours, I had not received any updates regarding the status of the repair, so I inquired. Its being worked on, was the response. Finally, after THREE HOURS, the vehicle was ready. Not having the part on hand, the pricing, the length of time that I had to wait and lack of updates has me extremely upset.

I completed surveys about my experience, after which I was informed that I would be contacted.

That never happened.

Perhaps had someone called me and offered a partial credit, I may have had my anger assuaged. Instead, I feel at the least, taken advantage of or more like ripped off.

Thank you, in advance, for your reply and comments.

Ref 10/24/2024 Inv#332119

Hello,

I am writing you in regards to my F250 Lariat. In May of 2023 I took this vehicle to Morris Ford in Burnt Hills NY for various electronic issues.

The truck was still under warranty at this time. The headlights would turn on and off randomly, the vehicle would start hard, even after a new battery, and the battery was checked and had appropriate power out put. Furthermore there was a service system light on, air bag light and sometimes the check engine light, lastly the back up camera would not work. At this visit the dealer told me to drive the truck more and further stated I may need a new back up camera.

I then left the dealer to go on a trip, as I left the windows would not go down and the headlights turned off. The warning lights on the dash however were not illuminated anymore. I then went back to the dealer. They worked on it for an hour and said I was all set.

I left and everything was fine on my 80 mile journey. Upon return the headlights would turn off randomly, the air bag light illuminated and lastly the windows periodically would not work. The truck went back to the dealer where it was for 2 days. The truck then went on a 200 mile trip in July.

After driving the truck for 4 days on the trip it started starting hard (delayed) on the second day. When it was time to return home the truck would not start and was jump started by Ford Roadside. I brought the truck back to the dealer who stated they found a bad wiring harness and it would be a few weeks until it was in. I drove the truck in that time period where I then had to jump start it every other day.

The truck finally went back to the dealer where it was for 5 days at the beginning of August. The dealer stated on the 5th day that they think it is fine and they replaced all major wiring harnesses. The back up camera worked fine, the truck started fine and it seemed all issues were resolved. The truck worked fine until December of 2023 when the truck began again starting hard at times and periodically the air bag light would come on.

The truck was now out of warranty. I took the truck to my own mechanic in February of 2024 with these issues, he diagnosed that the main wiring harness that runs from the back off the truck to the engine was bad, and there is a Ford alert in regards to this issue. It is obviously a large sum of money to fix the issue. The truck only starts hard until now, Oct of 2024 now, the truck is started harder every time it is started and furthermore, the tail lights are periodically not working at all.

The headlights, running lights, license plate lights, and ALL turn signals work, however no tail lights at all. This issue was discovered before the warranty expired and reported to a dealer however it continues to be an issue. I am on my second F250 and really love the trucks.

I would really like to hear back from someone and hopefully meet some sort of resolve. Thank you very much,

Paul Chevalier Jr.

This past August, I purchased a 2024 Ford Maverick, while the truck is fairly nice, I have come to regret purchasing it because of the Ford dealers. Absolutely horrible dealers in almost every aspect of this business and how you guys stay in business its beyond me.

In these short few months of ownership of a Ford vehicle, it's clear to me that I will never purchase a car or a truck from Ford again. The only time Ford dealers perform in excellence, is when they are ready to take my money. Some dealers are rude as *** and you can never get hold of someone in service or parts for questions and pricing.

I have stood in front of the parts department tech, made me wait 20 minutes just to get my already paid part, because apparently, he was too busy for my business, he just didn't care. Please, do not contact me, as I am sure you guys are so messed up that at this point there is nothing you can do that will fix your dealers.