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ON NOV 29 FRI MY WIFE AND I WENT INTO ALPHORN FORD IN MONROE, WI TO SEE ABOUT TEST-DRIVING A VAN THEY HAD ADVERTISED FOR BLACK FRIDAY SPECIAL. WE LOOKED IT OVER ON THANKSGIVING DAY & WANTED TO DRIVE IT AND WERE VERY INTERESTED IN IT.

WE GOT THERE ABOUT 4:30 PM AND THE VAN HAD BEEN SENT AWAY TO AUCTION EARLIER IN THE AFTERNOON. MY HUSBAND WENT IN TO ASK WHY THEY HAD IT ADVERTISED FOR A BLACK FRIDAY SPECIAL IF THEY SENT IT TO AUCTION EALIER IN THE DAY. THE SALES MANAGER THERE WAS EXTREMELY RUDE & SAID I SHOULDN'T BE ASKING THAT WHEN CUSTOMERS WERE IN THE STORE. AREN'T WE CUSTOMERS??

HE SAID IT HAD BEEN THERE FOR 76 DAYS & WHY DIDN'T WE LOOK AT IT BEFORE NOW? WELL, WE WEREN'T LOOKING FOR A VAN 76 DAYS AGO!! HIS CUSTOMER SERVICE SKILLS LEAVE MUCH TO BE DESIRED. WE HAVE 2 VEHICLES THAT WE HAVE SERVICED THERE (FOR ABOUT 5 YRS) & WE BOUGHT A VAN THERE IN 2005.

WE WILL NOT GO BACK THERE AGAIN. i THINK THIS SALES MGR. SHOULD BE TALKED TO ABOUT HIS POOR CUSTOMER SERVICE & ARROGANCE. MY WIFE HAS WORKED IN CUST.

SERVICE FOR 30 YRS & SHE SAID IF SHE TREATED CUSTOMERS LIKE THAT, THEY WOULDN'T BE COMING BACK! THANK YOU.

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Anonymous
Houston, Texas, United States #750914

The only people who show up on "black Friday" or other "special" sales days are the morons who think the dealer is giving a vehicle away. When are people going to get it!!!!!

It's all about getting YOU in the door!!!!

There is never a shortage of *** customers, that's why dealers love these super sale days!

Maybe you will get a great deal with the dealer after Christmas day sale..........***! :p

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