In fall of 2014, purchased a new Expedition (trading in an older one). Have been very happy with both, until I recently hit a post in a parking lot, since the backup sensor didn't work.
In speaking with the sales person, service manager, and Ford, themselves, no one wants to take any responsibility that no one told me it had to be "turned on"; the book also does not have one word about it . Wouldn't you assume that all "options" were "turned on" at the factory and it's your option to turn them off, if needed??
Also, the older model never had that option either, so never an issue. I now have a $1,000+ repair that basically is the salesman's fault!!
Product or Service Mentioned: Ford Repair.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: It would have been nice for the dealership to chip in on the repair, but it was all made to be my fault - not theirs....
I liked: Ford vehicle.
I didn't like: Customer service.