I broke down in the West Texas desert, 800 miles from home, on a vacation trip. I had my car towed to Stockton Ford in Fort Stockton, because they had a Ford dealer there, and an authorized dealer should be able to do competent service for whatever problem a car might have. Right???
The town is basically like something out of the Twilight Zone or an HP Lovecraft story, but that's another matter. I ended up having to take a bus to another city in order to rent a car. (I tried to rent a car from a local business, but his reply to my inquiry consisted of "Do wha-a-at?") The next day, it took me several attempts to get through to them -- the phone reception was marginal where I was, and the little secretary munchkin kept hanging up on me. But finally I got through to somebody.
I was told that they were backlogged and short-staffed and it might take a few days to get it worked on. OK, fine. At the end of the week, no dice, but maybe in a few more days. At the end of that week, I was told to wait another week. You can see how that goes. I contacted Ford customer service, and they wrote something about it on some bulletin. A *** of a lot of good that did. After a month of having my chain pulled, I arranged to have it towed back. Needless to say, it's not cheap to have a car towed for 800 miles. But having to rent a car all this time was killing me. One of my co-workers, on his spare time off, had it diagnosed within about half an hour of looking at it, and got it fixed after a couple of evenings. It turned out to be a small part that a fully equipped auto shop with professional mechanics could have had replaced within probably no more than 3 or 4 hours.
So folks, if you ever break down in the desert of West Texas, take it anywhere but Stockton Ford!
Product or Service Mentioned: Ford Repair.