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I hold a grudge for a long time. Stationed in the P.I 1976 - ordered a new Ford Van thru the BX for pick up by me, wife and 2 kids after our military leave at home in Chicago area upon our return from the PI in 1977.

BX wrote up the order and took my $500 down payment with instructions to go to a local dealer to pick up my van, so we could drive to our next duty station in downstate Illinois. Got to the dealer - no knowledge of any order and no van - best I could get was we will pay your hotel bill ( there wasn't one - stayed with family) and find you another, but not exactly what you ordered. I said I was not willing to settle for less than what I ordered - they returned my deposit after a few months. I bought a Dodge van off a lot.

I have not purchased , evaluated or thought about a Ford vehicle since 1976. Thanks for you kind treatment to veterans

Product or Service Mentioned: Ford Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $8000.

Preferred solution: Let the company propose a solution.

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Sounds like something the experts at Ford Motor Company would do. Thanks for your service.

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