Ford - Took order, took down payment and forgot to order car for pick up
I hold a grudge for a long time.Stationed in the P.I 1976 - ordered a new Ford Van thru the BX for pick up by me, wife and 2 kids after our military leave at home in Chicago area upon our return from the PI in 1977.
BX wrote up the order and took my $500 down payment with instructions to go to a local dealer to pick up my van, so we could drive to our next duty station in downstate Illinois. Got to the dealer - no knowledge of any order and no van - best I could get was we will pay your hotel bill ( there wasn't one - stayed with family) and find you another, but not exactly what you ordered. I said I was not willing to settle for less than what I ordered - they returned my deposit after a few months. I bought a Dodge van off a lot.
I have not purchased , evaluated or thought about a Ford vehicle since 1976.Thanks for you kind treatment to veterans
Review about: Ford Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $8000.
Preferred solution: Let the company propose a solution.