Paul Cotton the GM over at Joe Cotton Ford in Carol Stream yesterday.
So maybe others can think twice about going and spending your money at this ford dealership.
I dropped off my car on Monday after hours to get several things fixed with it, and left them a note to call before they do work. They called as we asked and they said that they will not cover the extended warranty that our vehicle had. So I called the warranty place and they said they are on the list and they should cover everything as they are a certified dealership. I then called the service Manager Dave back at Joe Cotton Ford and he still said they will now Honor this warranty. So I told them to leave the car out side and we will pick it up and go to another Ford Dealership.
So after work yesterday we drove over there to pick up the car to then drive it to St Charles to another ford dealership and the GM Paul Cotton started screaming in my face and told me I had to pay to get my car. I asked what am I paying for as you are not honoring my warranty and you were to leave my car outside. He then got louder and kept pointing in my face saying we do not work for free. I responded and said you did no work on my car and I do not give out free money.
He then said he will call the police and I will sit in jail all night long, so he call the police and so did I.
The police were actually cool (as Paul Cotton does this often).
He told the police I had to pay for my deductible....but wait lets remember they did not want to cover my warranty and THEY DID NO WORK!.
So Think twice before you go to Joe Cotton Ford in Carol Stream on North Ave.
Product or Service Mentioned: Ford Warranty.